For nearly 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

JOB SUMMARY:

The Account Development Representative is responsible for driving Microbial Solutions sales in specified region. S/he administers the sales process for specific products, services, accounts and/or sales opportunities via phone and e-mail while supporting the Account Managers in the region. This individual works closely with the Microbial Solutions Commercial team to meet and exceed sales quotas for a specific territory.

Essential Duties and Responsibilities:

• Partner with Account Managers in the territory to meet shared sales goals and manage territory opportunities.
• Support Account Managers in the territory as needed with repeat and routine business opportunities.
• Support Account Managers by generating and qualifying new leads resulting from trade shows and through the development of targeted marketing campaigns.
• Responsible for engaging a portion of the territory not currently explored by Account Managers with objective to develop new customer relationships and expand the business.
• Provide pricing, create and submit individualized quotes and support price renewal price process in region.
• Develop and qualify leads through customer contact and prospecting.
• Coordinate with internal teams to address customer questions/objections, provide pricing, and follow through to close of sale.
• Coordinate internally to support contract lab enquiries and opportunities
• Lead projects such as dormant account reimplementation, next generation products and end of life campaigns.
• Establish and nurture positive, productive relationships with customer accounts end-users, management and purchasing contacts.
• Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
• Share customer problems/concerns with relevant departments for quality resolution.
• Gain and share competitive market information with Commercial team.
• Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
• Attend conferences and sales meetings and trade shows as necessary
• Perform all other related duties as assigned.

QUALIFICATIONS:

Education: Bachelor’s degree (B.A. /B.S.) or equivalent in marketing, business or related discipline.

Experience: 2 years related experience in sales or customer services.

• An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.

Language: Ability to communicate in English fluently, (oral and written) is required.
IT Literacy: MS Word, Excel, PowerPoint, etc. Experience in Salesforce is an advantage.
Communication: Team player. Effective communication (both oral & written) both with customers and internal teams.

ADDITIONAL SKILLS REQUIRED:

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• Customer service –sensitive to the needs and concerns of customers, remaining courteous at all times while swiftly responding to requests

• Data entry – logging data is a vital part of this job and a keen eye to detail is important.
• Interpersonal skills –strong interpersonal skills to cultivate long-term relationships with customers.

• Partner with Account Managers in the territory to meet shared sales goals and manage territory opportunities.
• Support Account Managers in the territory as needed with repeat and routine business opportunities.
• Support Account Managers by generating and qualifying new leads resulting from trade shows and through the development of targeted marketing campaigns.
• Responsible for engaging a portion of the territory not currently explored by Account Managers with objective to develop new customer relationships and expand the business.
• Provide pricing, create and submit individualized quotes and support price renewal price process in region.
• Develop and qualify leads through customer contact and prospecting.
• Coordinate with internal teams to address customer questions/objections, provide pricing, and follow through to close of sale.
• Coordinate internally to support contract lab enquiries and opportunities
• Lead projects such as dormant account reimplementation, next generation products and end of life campaigns.
• Establish and nurture positive, productive relationships with customer accounts end-users, management and purchasing contacts.
• Maintain a CRM database via updates to sales opportunities, sales stages, marketing statuses, and customer intelligence data.
• Share customer problems/concerns with relevant departments for quality resolution.
• Gain and share competitive market information with Commercial team.
• Work collaboratively with Marketing to drive product promotions and provide feedback on ROI.
• Attend conferences and sales meetings and trade shows as necessary
• Perform all other related duties as assigned