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Account Director - Cincinnati at Vurvey Labs
Cincinnati, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Sales Expansion, Client Onboarding, Partnership Management, Strategy Development, Project Management, Customer Relationship Management, Market Feedback, Process Improvement, Team Collaboration, Client Communication, Trust Building, Problem Solving, KPI Management, Product Marketing, Client Retention, Upselling

Industry

technology;Information and Media

Description
About the role In the Account Director Role, you will be reporting to HQ where your primary responsibility is to onboard new accounts and drive expansion and growth to existing clients through building process, strategy, and trusted relationships with the global Vurvey client roster. Every team member at Vurvey is expected to bring a bias for action to their work, actively looking for ways to improve the process, implement new ideas that creatively solve problems and scale solutions across our organization, and increase value to our customers. What you'll do The Employee shall own the following key deliverables as a part of this agreement. These include: Continue the sales expansion process with key clients of Vurvey through: Partnering with the Global Partnerships Sales team in onboarding new business partners Activate against key opportunities to retain and grow partnerships across the portfolio of Vurvey existing clients Collaborate and own strategy and process needs implementation through the lens of being the key client facing lead Work with team and orchestrate to implement client managed projects The Employee will use its best efforts to market and sell the Products/Services to customers. The Employee shall also provide the Company with regular customer updates and market feedback. Your KPIs Maintain 110% net revenue retention across assigned accounts, combining renewal, expansion, and upsell opportunities. Proactively represent customer needs by submitting a minimum of 1 product or feature request per month based on recurring themes or unmet needs from strategic accounts. Ensure same-business-day response time to all client inquiries during standard working hours, driving trust and satisfaction.
Responsibilities
The Account Director will onboard new accounts and drive growth for existing clients by building processes and strategies. They will collaborate with teams to implement client-managed projects and ensure client satisfaction.