Account Director, Client Experience - Healthcare at Circa - IPG DXTRA

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

135000.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Client Service, Global Communications, Project Management, Team Management, Financial Acumen, Strategic Thinking, Conflict Resolution, Mentoring, Collaboration, Presentation Skills, Attention to Detail, Problem Solving, Creativity, Client Engagement, Accountability

Industry

Public Relations and Communications Services

Description

Account Director, Client Experience, Healthcare The Account Director will have proven leadership and client service skills, and experience managing integrated global communications programs. The candidate will be the day-to-day contact for clients, manage communications across a cross-functional agency team as well as client team, and support flawless execution in the most efficient and productive way. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. PRIMARY RESPONSIBILITIES: Maintain daily client contact, serving as a trusted resource and advisor Facilitate cross-functional team integration (strategy, creative, integrated media specialists, etc.) to deliver on client plans Act as effective, two-way translator between clients and teams, actively counseling development of work in the best interest of all parties Proactively support and suggest improvements and new ideas to exceed client expectations by leveraging industry knowledge and experience Have ownership of client financials and profitability Coordinate integration with other agency partners Successfully navigate conflicts across internal stakeholders, clients and agency partners Manage ongoing team resourcing/staffing to ensure successful delivery of work product Actively participate in agency development and assist with new business MINIMUM REQUIREMENTS: 6-8 years of relevant global healthcare communications agency experience Ability to translate client needs into workable plans/projects Strong project management skills and attention to detail Experience managing high-performing teams; mentoring team members Confident presenter and persuasive speaker Financial acumen in the areas of budgeting, billing and staffing Minimum: Bachelor’s Degree PREFERRED REQUIREMENTS: Strong decision-making skills Ability to multi-task in a deadline-oriented, fast-paced environment Collaborative team player Exceptional judgment when working with clients, teams and vendors Self-motivated, entrepreneurial, and endlessly curious Benefits Statement The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including: Medical Dental Vision 401k (with employer match) Tuition Reimbursement Juice Money - $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul MyDays – Flexible holiday schedules Short-Term Disability Paid Employee Family Leave Family Building Benefit NYC Salary range: $115,000 - $135,000 Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status. #LI-JR2 We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Responsibilities

The Account Director will maintain daily client contact and facilitate cross-functional team integration to deliver on client plans. They will also manage client financials and navigate conflicts among stakeholders to ensure successful project delivery.