THE ROLE

As an Account Director, you will be responsible for overseeing and managing the relationships with key clients and ensuring the successful delivery of products and cleaning services to meet their needs. Your primary focus will be on maintaining and growing client accounts, as well as collaborating with internal teams to strategize, plan, and execute projects effectively. You will play a vital role in driving revenue growth and maintaining high levels of client satisfaction.

THE RESPONSIBILITIES

1. Operational Strategy and Planning:
   · Develop and execute operational strategies aligned with the company’s goals and objectives.
   · Translate strategic plans into operational initiatives and actionable goals for the operational teams.
   · Monitor and evaluate performance metrics, ensuring alignment with strategic objectives.
   · Identify opportunities for operational improvements and implement best practices.
2. Process Optimization and Efficiency:
   · Evaluate existing operational processes and identify areas for optimization and streamlining.
   · Develop and implement process improvement initiatives to enhance efficiency and productivity.
   · Foster a culture of continuous improvement and operational excellence throughout the organization.
   · Leverage technology and automation solutions to drive operational efficiency and effectiveness.
   · Responsibility for P&L and achieving budgetary targets.
   · Compliance levels to meet 95% across portfolio
3. Team Leadership and Management:
   · Lead, coach, and mentor a team of managers and supervisors.
   · Set clear performance expectations and provide ongoing feedback and development opportunities.
   · Foster a collaborative and results-oriented work environment.
   · Ensure effective resource allocation and capacity planning to meet operational needs.
   · Maintain staff churn to 90%
4. Cross-Functional Collaboration:
   · Collaborate closely with other departments (e.g., finance, sales, marketing) to align operational activities with business objectives.
   · Facilitate effective communication and coordination across different functional areas.
   · Drive cross-functional initiatives and projects to enhance overall organizational performance.
5. Performance Monitoring and Reporting:
   · Establish and monitor key performance indicators (KPIs) for operational functions.
   · Develop and implement reporting mechanisms to track operational performance.
   · Analyze operational data and provide regular reports to the executive team.
   · Identify trends, patterns, and areas of improvement based on data analysis.
   · Ensure minimum of 85% client KPI return scores across service delivery.
   · Identify operational risks and develop contingency plans to mitigate potential disruptions.
   · Implement health and safety protocols to maintain a safe working environment.

THE STRATEGIC RESPONSIBILITIES:

1. Develop strategic management succession and development plans for your portfolio.
2. Explore and establish new service line opportunities to diversify existing service solutions.
3. Ensure Innovation and Social mobility charters are embedded within the company
4. Work towards ensuring the company is Carbon Neutral by 2030.
5. Develop benefits package to further improve the health and wellbeing of staff.
6. The company to be seen as an Employer of Choice
7. The Company to be seen as a Contractor of Choice.
8. Maintain the brands way of working, uphold and protect our culture and values as a business.