Job
Account Director
Description
Company
As the world’s leading multidisciplinary service provider, Deluxe underpins the media and entertainment industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented and experienced industry individuals worldwide. For more information, please visit
www.bydeluxe.com
Location: Holborn, London (hybrid)
Full-Time, Permanent Position
Position Summary
As part of the global client services team, this role manages a small team of Account Managers responsible for a high-profile customer’s release portfolio. You’ll be leading a team responsible for providing exemplary client service to a major Hollywood Studio for all EMEA theatrical services, with a primary focus on Localised Digital Cinema mastering, theatrical distribution and KDM management.
Role and Responsibilities

Leadership:

• Coach and mentor team performance, and drive continuous improvement.
• Initiate and manage the successful execution of all high-level projects utilising available resources.
• Active responsibility for learning and development across the team
• Responsible for pipeline management for fulfilling client orders across multiple workflows.
• Responsible for ensuring all departments are aware of high-profile titles, preparing plans for successful execution as needed.
• Work as principle contact with Operations, Project Managers and Technical teams to improve tools.
• and processes as needed to continuously improve on workflows for Client Services team.

Account Management:

• Provide escalation support to the client and key stakeholders with a strong focus on excellent customer service and client satisfaction.
• Host continuous improvement conversations with the client to understand their needs to structure.
• our teams and build our workflows efficiently ensuring we provide the most holistic service possible.
• Build and maintain strong client relationships across all workflows with weekly visits to clients where possible.
• Identify additional workflows opportunities with the customer and work with the Global Account Lead and VP of Client Services.
• Identify and collaborate on areas of opportunity to grow client satisfaction.

Administration:

• Responsible for aggregating data across the department for forecasting monthly orders.
• Monitor tracking of billing / revenue across the account.
• Ensure daily billing is being processed and investigate roadblocks for timely billing.

Key Requirements

The ideal candidate will have proven experience of working within a busy, deadline driven client environment, as well as:

• Knowledge of Digital Cinema and Localisation processes.
• Knowledge of distribution technologies, client ordering workflows, and resource coordination.
• A track record of successfully delivering time critical projects.
• Wide-ranging knowledge of clients within the areas of film, broadcast and media platforms.
• Strong commercial acumen with an interest in building and growing commercial relationships.
• Strong attention to detail and ability to juggle multiple priorities is a must.
• Excellent verbal and written communication skills.
• Highly organised and able to work independently within own process.

Diversity Statement
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, based on race, colour, religion, national origin or ancestry, sex, age, physical or mental disability, sexual orientation, gender identity or expression.

Please refer the Job description for details