WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE TEAM

In the Strategic Customer Program (SCP) business unit, we provide end-to-end customer engagement and act as entrepreneurs within the company. As the Global Account Team for the Volkswagen Group, we represent SCP with an open-hearted, creative, and highly committed team with a wealth of experience and excellent team spirit.
Looking ahead, we have set ambitious goals for the Volkswagen Group: we aim to be a trusted partner for our clients, always present to address issues and firmly rooted in all strategic projects at Volkswagen and its associated brands.
To support the in the Automotive Industry (f/m/d), we are seeking an Account Director (m/f/d) to join our Global Account Team, assisting us in maintaining and expanding the business relationship.

As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.

• Serve as the end-to-end account owner and expand and maintain senior client relationships
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
• Lead the virtual account team for your territory and coordinate all roles across the customer
• Drive customer value realization based on agreed business outcomes (Cloud Net Booking, Service Revenue, Service Booking, Profitability, and Customer Satisfaction) , including renewals, expansions, and upsells
• Utilize expert governance and stakeholder management skills
• Interpret consumption data and drive insights to action
• Orchestrate resources such as junior sales quota carriers as needed
• Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization
• Active promotion and targeted assurance of the highest customer satisfaction (Customer Happiness)
• Planning, preparation, and execution of sales, marketing, demand generation, customer care activities, and negotiations
• Professional, independent, and sales-oriented management of business units, regions, and brands within the Volkswagen Group
• Strategic account management and company-wide positioning of SAP as the preferred strategic partner for business applications and IT platforms
• Identifying critical success factors and deriving action areas from the customer’s perspective
• Utilizing customer escalations as an opportunity to further develop the customer relationship and generate growth in customer satisfaction from this experience
• Identification and independent advancement of sales opportunities and deal shaping in coordination with the rest of the account team
• Planning, preparation, execution, and follow-up of customer meetings, including follow-up
• Management of Cloud and license opportunities in close collaboration with Line of Business Sales, Consulting, and Partners
• Establishment and coordination of regular C-level meetings to strengthen the relationship between Volkswagen and SAP
• Development and implementation of a SAP customer strategy for account development and opportunity management
• Recognition of the customer’s medium- to long-term potential (2-5 year horizon)
• Active participation in the account team life and active responsibility for overarching project and sales initiatives