ABOUT US

Kigo is pioneering the future of customer loyalty and digital advertising. Our innovative platform connects advertisers with high-value customers through leading loyalty and rewards programs. As a subsidiary of Augeo, a global leader in loyalty platforms and services, we leverage decades of expertise to support Fortune 500 brands and their customers and employees worldwide. Kigo’s growing loyalty network enables brands to engage millions of customers with proven engagement, spending power, and brand affinities—driving new revenue streams for loyalty programs while enhancing member engagement. Join Kigo to shape the future of loyalty and digital advertising, where your work will drive meaningful impact and transformative results.

SUMMARY

We’re seeking an experienced Account Director to join our growing team at Kigo. You will be the primary point of contact and trusted advisor for our large enterprise partners, ensuring their success from initial product implementation and onboarding through ongoing account growth and scaling. You will leverage your expertise in relationship management, project execution, and strategic account development to drive partner satisfaction, product adoption, and maximize the value of their partnership with Kigo.
We’re looking for a detail-oriented professional with a proven track record in managing complex enterprise accounts within the marketing technology or advertising technology space. Reporting directly to VP of Strategic Accounts, you’ll be a key to building relationships with our publisher partners.
You will lead strategic initiatives to drive partner success and fuel company growth by delivering exceptional loyalty experiences and advertising campaigns. You will combine deep customer obsession, advanced technical expertise, and strategic leadership to build and maintain strong partner relationships, oversee the implementation of innovative solutions, and expand Kigo’s loyalty media network. This role requires exceptional communication, active listening, and the ability to solve complex challenges with creative, scalable solutions. You will lead cross-functional collaboration with Kigo’s merchant advertising, sales, and development teams, navigating ambiguity in a fast-paced environment to consistently exceed partner expectations and drive Kigo’s growth in the dynamic loyalty marketplace.

REQUIREMENTS

• 5-7+ years experience managing large enterprise clients in the marketing technology, loyalty, digital advertising, or agency sectors
• Demonstrated measurable performance driving large scale platform adoption and revenue growth through enterprise accounts
• Strong passion for learning and curiosity about technology, loyalty programs, and client industries.
• Exceptional written, verbal, and presentation skills, with proficiency in creating compelling PowerPoint decks for technical and non-technical audiences.
• Advanced proficiency in Excel and data analysis tools for deriving actionable insights from complex datasets.
• Strong understanding of loyalty programs, digital advertising, ad campaigns, digital wallets, and SaaS business models.
• Demonstrated expertise in project management, with experience using Monday or similar project management platforms to drive successful implementations.
• Experience leveraging AI and LLM tools to enhance productivity, scalability, and decision-making in account management processes.
• Proven ability to envision innovative, scalable solutions to complex problems in ambiguous, fast-paced environments.
• Strong leadership and mentoring skills, with experience guiding cross-functional teams or junior staff.
• Adaptability to rapidly evolving technologies, industry trends, and market dynamics.
• Strategic thinking and high judgment to drive business outcomes in a dynamic, high-growth environment.
• Experience managing high-value enterprise accounts and driving multi-million-dollar deals, with a focus on long-term partnership growth.
• Ability to influence C-level executives and align partner strategies with organizational goals.

• Act as the senior point of contact for key Kigo partner accounts, overseeing all aspects of strategic partner relationships with a customer-obsessed approach.
• Lead collaboration with Kigo’s sales, advertising, and development teams to deliver tailored, high-impact solutions for partners.
• Responsible for revenue generation through adoption of the Kigo platform and performance of advertising campaigns through publishers.
• Drive adoption and expanded integrations of Kigo product’s across the enterprise.
• Provide strategic recommendations on reward and offer selection, campaign development, and program optimization
• Oversee the strategic implementation of high-impact solutions leveraging Kigo’s platform and product suite, ensuring seamless integration with partner systems and alignment with business objectives.
• Communicate effectively with technical and non-technical stakeholders, leveraging exceptional presentation skills to articulate strategies and outcomes.
• Drive project management excellence, proactively managing timelines, deliverables, and risks to consistently exceed partner expectations.
• Analyze program performance using advanced data analytics tools, delivering actionable insights to optimize outcomes.
• Identify and execute opportunities for account expansion, including upselling, cross-selling, and strategic partnership development.
• Champion partner feedback to drive continuous product innovation and improvement.
• Ensure strict compliance with data sharing agreements, privacy regulations, and industry standards in all partner implementations.
• Develop and deliver high-impact presentations and reports on account performance, user engagement, and strategic initiatives.
• Provide leadership in training and supporting partners on Kigo’s platform, ensuring maximum adoption and value.
• Innovate and propose scalable solutions to complex partner challenges, leveraging AI and LLM tools to enhance productivity and outcomes.
• Mentor and guide junior team members to foster a high-performing Partner Success team.