ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

DESIRABLE QUALIFICATIONS OR REQUIRED EXPERIENCE:

• Extensive experience within TFM & estates management, ideally in a high-profile event environment
• Previous regional management experience of multi site contracts is desirable
• Demonstrable and clear understanding of the basic principles of M&E systems and soft services.
• NEBOSH General Certificate, IOSH Managing Safely or SMSTS
• Significant and direct operational and stakeholder management experience within a complex customerfacing environment
• Knowledge of industry best practice for financial contract management and commercial awareness
• A demonstrable track record in driving TFM innovation
• Understanding of strategic TFM matters that require a broad appreciation of service delivery within mixed-use environments
• Have a well-balanced risk management approach and a willingness to challenge accepted methodologies.
• Understanding of laws, regulations and guidelines within the Facilities Management industry
• Strong confidence in self and ability to manage a challenging high footfall environment where expectations are of the highest standards
• Proven track record of developing and implementing strategies to increase efficiency and effectiveness
• Experience of leading a large, skilled service delivery team, bringing teams together collaboratively and achieving more
• Managing a P&L of 4m+
• Highly motivated with a passion for driving operational business change
• Ability to analyse and present MI visually and impactfully, with focus on looking forward
• Technical qualification in either Mechanical or Electrical engineering
• Ability to create and lead a strong team environment across a large multiservice team (100+)
• Establish and maintain strong and positive relations with customers and local stakeholders
• Experience in negotiating and working with supply partners

ABOUT THE ROLE:

Shift Pattern: Monday to Friday, 8am until 5pm or 7am until 4pm.
OCS are proudly delivering TFM services to the iconic Southbank Centre - the largest arts centre in the UK, and the beating heart of London’s cultural life since 1951 and we have a rare and exciting opportunity for a Account Director to join and lead this contract.

KEY RESPONSIBILITIES WILL INCLUDE:

• Understand and successfully lead the contract, whilst identifying opportunities for growth, development and exceeding expectations
• Ensure compliance with operational KPI and SLAs, whilst delivering industry best practices and statutoryobligations
• Lead a one-team culture across maintenance, cleaning and helpdesk, foster collaboration and joined up commitment to be best in class
• Effective line management of Contract Operations Manager, Soft Services Contract Manager and Head of Helpdesk/Ops Support, ensuring each has strategic priorities, performance targets, regular appraisals, and succession planning, and focus on achieving best in class service at Southbank Centre.
• Risk management and mitigation in all aspects of the service delivery
• Confident management of a large value P&L
• Identify, drive and deliver commercial cost savings benefits
• Clearly and appropriately escalate and communicate matters that could affect performance and reputation of Southbank and OCS
• Take charge of P&L and commercial performance of contract
• Engage with the client regarding contract negotiations and contract change.
• Lead budget planning and regularly review financial performance against budget
• Support in the process of identifying opportunities, deploying strategies and implementing practical solutions to best deliver on viable business opportunities
• Foster an environment where effective FM, M&E, Fabric, Cleaning and support functions can be managed and developed, including performance, delivery, scheduling, monitoring, reporting, selection and training.
• Deploy the strategic account development plan, monitoring and reviewing its effectiveness against plans