As an Account Director, SMB Gaming at Sensor Tower, you’ll play a key role in managing the renewal process of our SMB customer base while working closely with Sensor Tower Customer Support as needed to ensure a positive customer experience. As an early hire in this role, you’ll also be instrumental in helping to build our process around renewals management and advocate for process updates to improve operational efficiency.

SKILLS AND EXPERIENCE THE CANDIDATE CAN BRING:

• Previous experience within the Mobile/PC/Console Gaming sector
• Previous experience in a Support, Services, Customer Success, or Renewals Management role
• Intellectually curious self-starter with a knack for problem-solving
• Ability to work in collaboration with Support functions to facilitate timely responses to queries or discrepancies.
• Familiarity with contracts, terms of service, and legal issues
• Clear and effective communicator, adept at both written and verbal communication with customers and internal stakeholders
• Organisational skills and attention to detail
• Experience with Salesforce (particularly working with the ‘opportunity’ object)
• Assess areas of opportunity to more effectively automate key components of the renewal processes to improve operational efficiency
• Bonus: Previous B2B SaaS and/or enterprise software experience

Please refer the Job description for details