ABOUT YOU

The Affiliate Account Director is a senior role within our team, responsible for leading the affiliate marketing strategies of high-value clients. This position blends strategic oversight with hands-on management, focusing on measurable performance, client retention, and long-term growth. Acting as a key member of the Account Management team, the Account Director provides expert guidance to both clients and partner agencies, developing tailored affiliate strategies that align with broader business KPIs.

ESSENTIAL REQUIREMENTS

• A minimum of three years’ experience in affiliate account management
• At least two years working with or within an agency environment

DESIRABLE REQUIREMENTS

• Some experience managing people or mentoring junior team members

APPLY NOW

We encourage you to apply if this role excites you - even if you think you may not meet all the requirements.
At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values.

ABOUT THE ROLE

As an Agency Account Director at Webgains, you’ll play a pivotal role in shaping our agency strategy and leading the development of a high-performing team. This is an exciting opportunity for someone ready for a new challenge - bringing energy, enthusiasm, and fresh thinking to our clients and agency partners. You’ll be responsible for driving the growth of both new and existing agency relationships, building trust, and sharing your experience to support client success and long-term growth.
In this leadership role, you’ll not only develop and mentor your team but also represent Webgains at key industry events. You’ll keep a close eye on the competitive landscape and stay ahead of emerging trends - such as publisher innovation, third-party tech solutions, and affinity partnerships - ensuring Webgains remains at the forefront of affiliate marketing. This is your chance to shape and build out a standout agency proposition with impact.

KEY ROLE RESPONSIBILITES

• Demonstrate strong decision making in line with company goals, social, and environmental best practice
• Take full ownership of agency client relationships, becoming their trusted partner by leading regular meetings, strategic planning sessions, and affiliate days
• Actively listen to agency needs and challenges, providing tailored support to drive sustainable growth - always guided by the broader knowledge and leadership of the Webgains senior team
• Build strong, trusted relationships with key affiliate partners to deliver innovative, high-performing campaigns. Use these relationships to unlock growth opportunities across your client portfolio and ensure Webgains is positioned as a valuable partner to both agencies and publishers
• Lead with confidence and integrity, making decisions that reflect Webgains’ commercial goals as well as our commitment to social and environmental best practices
• Oversee the growth and strategic development of the agency account management team. Ensure high standards in client service, strong internal collaboration, and long-term satisfaction across all agency partnerships
• Deliver proactive, solutions-focused support to agency clients - escalating challenges where needed and always seeking ways to add value. Act as an advocate for both agency clients and publisher partners
• Set the strategic direction for the agency portfolio, developing and implementing growth plans to achieve and exceed monthly performance targets
• Conduct regular performance reviews, such as Quarterly Performance Planning (QPMs), and maintain visibility and engagement through networking and industry event attendance
• Collaborate closely with the Sales team to identify key partnership opportunities, shape new business pitches, and present compelling case studies to agency senior decision-makers
• Negotiate high-value, bespoke opportunities for Webgains’ agency portfolio, ensuring strategic alignment and commercial impact across all activations
• Take overall responsibility for the commercial performance and profitability (P&L) of agency team accounts. Provide clear leadership and commercial oversight to account managers working within the agency structure
• Drive client acquisition and strategic distribution within the agency portfolio, identifying high-potential opportunities and ensuring appropriate team resource allocation
• Support the continuous development of the account management team through structured training sessions, coaching, and hands-on leadership-ensuring high performance and client service excellence
• Prioritise the wellbeing, growth, and success of your team. Lead with empathy and clarity, maintaining a culture of accountability, support, and ongoing learning
  The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

ROLE LOGISTICS

• Working hours: 35 per week
• Working days: Monday – Friday
• Job location: 3 days Manchester Office (Mon, Thu, +1 other day), 2 days working from home