• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• Experience: 3 years to less than 5 years

COMPUTER AND TECHNOLOGY KNOWLEDGE

• MS Office

• Conduct quality audits
• Develop quality management and quality assurance standards
• Conduct research to determine efficiency and effectiveness of managerial policies and programs
• Propose improvements to methods, systems and procedures
• Plan the re-organization of operations
• Supervise staff
• Provide customer service
• Train staff
• Oversee development of communication strategies
• Manage knowledge
• Offer mentoring
• Plan and control budget and expenditures
• Direct and advise staff in the development and implementation of service quality assessment strategies