A world leader in gases, technologies and services for Industry and Health.
Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders.
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• Prospects the territory and analyzes markets: Has a market development strategy and a vision of the competition’s strategy. Locates and calls on prospective customers, initiates and maintains business relationships. Sells to prospects who are considering buying from competitors and develops local markets for new applications.
• Manages and plans territory: Develops business plan and sales strategy for his/her sector. Plans and organizes activities to generate profitable growth and satisfying results (territory, deadlines, sales and profitability forecasts). Regularly uses CRM (Customer Relationship Management) to plan, schedule and report on day-to-day activities with customers and leads. Maintains accurate profiles of customers and leads in CRM. Promotes sound management by establishing selling prices within company guidelines. Manages accounts as well as competition. Develops new applications related to ALC’s products and services.
• Develops proposals: Establishes commercial proposals and negotiates contracts, responding to customer needs. Writes clear, succinct, and professional-looking proposals that appropriately respond to customer’s needs. Presents proposals, persuades, influences, and negotiates contracts with customers.
• Sells and negotiates: Identifies the customers’ information and decision-making structure, culture and goals. Understands the customer’s industry processes, products or services. Through “Need Satisfaction Selling”, probes and listens actively to build a clear, accurate and complete picture of what customers require. Obtains customer’s commitment, follows appropriate procedures when a close is not possible, and closes in incremental steps that further the sales process. Finds creative solutions, takes risks and makes difficult decisions. Shares information with the Accounts Receivable Agent regarding customer credit status and the financial viability of the account.
• Ensures customer loyalty: Develops a strategy to secure customer’s loyalty. Is recognized as an authority as far as making proposals is concerned. Directs the customer’s choice. Comforts and reassures the customer. As the primary contact between the customer and ALC, identifies problematic situations and solves problems. Improves the quality of business relationships and has a long-term vision when doing business with the customer. Anticipates future needs.
• Participates in team work: Knows everybody’s role within the team. Demonstrates sensitivity to the needs and concerns of other Sales Team members. Provides information, training and supervision by executing linked sales with them. Builds and maintains relationships inside your own organization. Communicates effectively with other departments.
• Acquires and upgrades his knowledge and competencies: Presents a professional image to the customer at the internal and external level by the development of his knowledge and analysis of ALC’s products and services, the industry, and the processes in which they are used