Full job description

Overview

Consultant Connect is a telemedicine provider transforming patient care in the NHS through better communications. Our services are used by over half the NHS in England, Scotland and Wales, covering 40 million patients. We’re a passionate bunch at Consultant Connect and share the same desire to improve patient care through better communication within the NHS.

We are proud to be a Great Place To Work-certified company, as well as ranking among UK’s Best Workplaces for Wellbeing – Small (20-50 employees), and UK’s Best Workplaces for Women – Small (20-50 employees).

We are very excited to be hiring for an Account Executive to join our Account Management team. Located within an easy commute from our central-Oxford office allowing for hybrid working, you will be managing the execution of allocated regional accounts, helping to ensure quality, consistency and on-time delivery.

Contract type: Permanent

Salary: £28,000 - £32,000 per year

Hours of work: Monday to Friday, 37.5 hours / week (08:00-16:30 or 08:30-17:00 or 09:00-17:30)

Place of work: hybrid (home and Oxford office)

You will liaise with other departments, working with the Marketing team on delivering effective communication to your clients, the Product Development team to feedback and develop our tech capabilities, and the Sales & Innovation team to support any opportunities for growth and added value.

Key role responsibilities

Stakeholder management & Relationship building:

• working with the AM to ensure expectations of stakeholders are met
• maintaining detailed project documentation

Strategy & Growth:

• supporting the AM in the delivery of the project strategy
• monitoring activity data to review growth

Objectives handling:

• identifying key stakeholders’ objectives and challenges, and developing robust recommendations to achieve or overcome these

Reporting & Analysis:

• creating bespoke reporting including monthly reports to clients
• working with the Tech team to ensure any Mode reports are set-up correctly

Client Satisfaction:

• working with the Marketing team to ensure surveys go out to all key users
• collating and interpreting survey results
• working with AM to develop action plan and creation of case studies
• ensuring successes are shared with client and key users

Problem solving & risk mitigation:

• supporting the AM in their problem-solving activities
• monitoring projects and sharing any trends or concerns to mitigate risk

Combination of skills we are looking for

• Planning and organisation: managing tasks simultaneously, accurately, and according to priority.
• Excellent attention to detail
• Good working knowledge of Excel
• Excellent communication and relationship building skills
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