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Job Category
Sales
Job Details

ABOUT SALESFORCE

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We’re looking for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia.
As an Account Executive for Salesforce Contact Centre , you will focus on reimagining the contact centre experience across local, state, and federal government. You’ll work with stakeholders across all levels of public sector organisations, helping them embrace the future of service, where AI, automation, and empowered agents drive efficiency and citizen satisfaction.
As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres. You’ll help them implement Salesforce Service Cloud Voice to reduce operational costs and enhance customer experiences. This involves modernising with Digital Self-Service and Agentic AI, and showing them the strategic value of integrating CRM and CCaaS.

About the Role

• Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
• Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
• Partner with Solution Engineers, Industry Specialists ( such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
• Build relationships with key decision-makers across local, state, and federal government.
• Understand policy, compliance, procurement, and security requirements relevant to the public sector.
• Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.

Represent Salesforce at industry events, roundtables, and stakeholder engagements.

• Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
• Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
• Partner with Solution Engineers, Industry Specialists ( such as Amazon Connect, Genesys, NICE, Verint, LivePerson, Cisco & Calabrio) and Customer Success to co-create tailored service solutions.
• Build relationships with key decision-makers across local, state, and federal government.
• Understand policy, compliance, procurement, and security requirements relevant to the public sector.
• Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement