ABOUT EMPEROR

Emperor is for your great ambitions. We’re an employee-owned corporate communications and creative agency with more than 280 partners specialising in reporting, brand, digital, employee engagement, change and sustainability.
We want to be the agency of choice for ambitious talent. So, we’re looking for brilliant people who actively want to create great things with us.

THE ROLE

Reporting to a Senior Account Managers and Account Directors, this role is focused on:

• Supporting the team in delivering communication projects by assisting with administrative tasks, client communication, and project documentation.
• Helping manage day-to-day client needs and providing consistent, timely updates, ensuring a smooth flow of information between clients and internal teams.
• Learning the nuances of client service and project management, gaining exposure to various aspects of account management across multiple communication disciplines.
• Assisting in the preparation of client materials, reports, and timelines under the guidance of more senior team members, ensuring accuracy and consistency.

You’ll be responsible for supporting the team on a variety of tasks, ensuring that client expectations are met and projects are delivered efficiently. Your role will focus on learning and growing within the team, gaining the experience and skills necessary to
take on more responsibility over time.
Success is measured by your ability to learn quickly, provide valuable support to the team, and contribute to the smooth delivery of client work. As you develop, you’ll play a crucial part in supporting client satisfaction and helping to drive the success of the accounts you work on.

WHAT YOU’LL BE DOING IN THIS ROLE

The responsibilities that we’ll trust you with in the role include:

• Assist in day-to-day account management, providing support on administrative tasks, client communication, and project documentation.
• Help maintain client relationships by ensuring timely and accurate delivery of project materials, status reports, and updates.
• Coordinate project logistics, including scheduling meetings, managing timelines, and keeping internal teams on track.
• Support the creation of client-facing documents, such as presentations, reports, and proposals, ensuring quality and consistency under supervision.
• Keep track of project progress, ensuring deadlines are met and proactively raising any concerns.
• Assist in gathering insights and data for client reports, ensuring all information is organized and easily accessible for internal and client use.
• Support in maintaining thorough project documentation, including meeting notes, client

feedback, and action items.

• Take initiative in learning about client industries, project specifics, and communication strategies to become a more effective team member.

WHAT YOU’LL NEED TO BE SUCCESSFUL IN THIS ROLE

• Demonstrate our values – Aim High, Creativity Everywhere, Infectious Enthusiasm, Always Learning and Razor Sharp
• Experience required
• Job–related skills
• suggest pulling through any role-appropriate behaviours from the values e.g.fresh thinking, think laterally to solve challenges