Account Executive Enterprise North Asia at Sinch

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Account Management, CPaaS, Communication, Negotiation, Interpersonal Skills, Customer Centricity, Technical Understanding, Salesforce, Excel, PowerPoint, Proposal Tools, Messaging, Voice Services, Email Services, APIs

Industry

IT Services and IT Consulting

Description

We are Sinch, a global leader in cloud communication, offering innovative solutions that power seamless customer experiences through SMS, voice, video, and messaging. Our technology enables businesses to engage with customers around the globe efficiently and effectively. With a presence in more than 50 countries, our team is passionate about pushing the boundaries of what's possible in communication. About the Role We are looking for a motivated and results-driven Enterprise Account Executive who will focus on nurturing our key clients in the Communications Platform as a Service (CPaaS) sector throughout North Asia. This position plays a vital role in key accounts managing, upselling, and cross-selling to enterprise customers, fostering revenue and gross profit growth, and building long-term relationships. Collaborate with customer stakeholders to comprehend their objectives, evaluate their capabilities, and offer recommendations that assist them in accelerating the achievement of their business and technology goals. Gain insight and knowledge of customer product implementations and advocate for the capabilities of Sinch across all product lines. Deliver innovative business value to the customer's enterprise by recognizing their key challenges and growth potential. When appropriate, suggest additional Sinch products and services, as well as consultative expertise required to enhance product adoption and customer success. Maintain proactive communication regarding technical product modifications and other pertinent updates, while collaborating closely with the product team to advance the roadmap and uncover new opportunities. Ensure that the customer enjoys an outstanding experience while achieving their business outcomes. Conduct necessary health checks and provide reporting to confirm that all SLAs are being fulfilled. Serve as the initial point of escalation for customers. At least 5 years of experience in sales with a demonstrated history of managing large enterprise accounts and successfully closing high-value deals. Experience in CPaaS, e-commerce, retail, telecommunications, and technology sectors is preferred. In-depth understanding of the North Asia market, including its business dynamics, along with the ability to engage effectively with various stakeholders at all levels of the organization. Outstanding communication, negotiation, and interpersonal abilities, with the capacity to comprehend complex technical concepts and articulate them in clear, simple terms. Uses internal relationships to exceed customer expectations and provide support to the team. Engages and persuades mid-level to senior level management. Customer centric mindset, with the ability to interface with support team on a daily basis. Driven, results-focused, and adept at working under pressure to meet tight deadlines. Proficient in utilizing Salesforce, Excel, PowerPoint, proposal tools, and other sales software. A Bachelor’s degree in business, technology, or a related discipline is preferred. Excellent verbal and written English and Chinese Preferred Experience with or knowledge of messaging, voice, email services and APIs A robust network of contacts within the North Asia enterprise sector Our Values At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results. Bring your authentic self to Sinch Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers Our Hiring Process At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience, and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties deciding in this process and welcome you to ask any questions you may have at any stage of the process.

Responsibilities

The Account Executive will manage key enterprise accounts in the CPaaS sector, focusing on upselling and cross-selling to foster revenue growth. They will collaborate with customer stakeholders to understand their objectives and ensure an outstanding customer experience.