Account Executive - Expansion (SaaS) at RepairDesk

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consultative Selling, Negotiation, Objection Handling, SaaS Sales, Upselling, Cross-selling, CRM Tools, Pipeline Management, Product Demos, Value Realization, ROI Communication, Data-Driven Mindset, Self-Motivated, Target-Oriented, Account Management, Customer Success

Industry

Software Development

Description

RepairDesk is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores. Tasks We are looking for a results-driven Account Executive – Expansion to drive revenue growth from our existing merchant base. This role focuses on identifying upsell and cross-sell opportunities, building strong relationships with current customers, and positioning RepairDesk’s add-on solutions to enhance their business operations. You will play a key role in increasing customer lifetime value (LTV) and ensuring our merchants maximize the value of the RepairDesk platform. Key Responsibilities Drive upsell and cross-sell revenue by promoting add-ons such as: AI Receptionist RepairDesk Phone System RepairDesk Connect Proactively engage existing merchants via calls, emails, and demos (US timezone). Identify expansion opportunities based on usage data, customer needs, and business growth. Conduct product demos focused on value realization and communicate ROI clearly. Manage the full sales cycle from discovery to closing. Maintain accurate pipeline tracking, detailed notes and next steps in CRM. Act as a growth advisor by recommending solutions that increase efficiency, automation, and revenue for merchants. Review account health indicators (usage trends, feature adoption, support history) to identify proactive expansion opportunities. Collaborate with Customer Success, Support, and Product teams to ensure seamless handoffs. Achieve and exceed monthly expansion revenue targets. Requirements Qualification Bachelor’s degree in CS/SE/IT/Business or a related field (or equivalent practical experience). Experience 1-3 years of experience in SaaS sales (B2B preferred). Proven track record in upselling/cross-selling to existing customers. Experience working with US or international markets is a strong plus. Familiarity with CRM tools and sales pipeline management. Exposure to Customer Success or Account Management models is preferred. Prior exposure to Customer Success processes. Experience selling communication tools or AI-based products. Required Skills Strong consultative selling, negotiation and objection-handling skills. Excellent verbal and written English communication. Ability to present and demo software confidently. Strong problem-solving skills with high attention to detail. Data-driven mindset to identify growth opportunities. Self-motivated and target-oriented.

Responsibilities

The Account Executive will drive revenue growth from the existing merchant base by identifying and capitalizing on upsell and cross-sell opportunities for add-on solutions. This involves proactively engaging merchants, conducting value-focused product demos, managing the full sales cycle, and achieving expansion revenue targets.