POSITION SUMMARY:

An Account Executive is responsible for nurturing existing client relationships, driving new business opportunities, and meeting sales goals. Account Executive will oversee a portfolio of assigned accounts, while actively identifying potential clients, conducting market research, and networking. The role involves providing risk management services to clients, with growth expectations different than those of a Risk Advisor. As part of First Mainstreet Insurance, the Account Executive will be a key member of an exceptional, resourceful, and collaborative High-Performance Team (HPT).

SKILLS & COMPETENCIES:

• Proven experience in an Account Executive role, customer relationship management, or sales
• Expectation of becoming licensed in P&C within 30 days, if not already
• Proficient in utilizing service management software and tools like EPIC
• Proficient or able to quickly learn and utilize Microsoft Office and other applications to maximize efficiency and function in a paper-free environment.
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Excellent organizational and time management skills, with the ability to prioritize and handle multiple client accounts simultaneously
• Knowledge of the insurance industry terminology and documentation
• Ability to collect, analyze, and interpret insurance-related data
• Self-starter, motivated to grow, make connections in the community and develop a book of business
  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and to listen for instructions and information. The employee is also required to sit for long periods of time often in front of a computer monitor and operate a computer keyboard. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
  Summary: This job description is intended to describe the normal level of work required by the person performing the work. The essential job functions outlined are primary duties and responsibilities. Other duties may be assigned as needs arise or as required.
  This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Maintain client relationships – manage book of business with no Account Manager/Risk Advisor
• Generate new business opportunities
• Network in community or specialty area
• Achieve sales targets ($10,000 new revenue annual as a baseline)
• Develop and nurture strong relationships with assigned accounts, serving as their trusted advisor and primary point of contact regarding their insurance policies
• Regularly communicate with accounts to proactively address concerns, gather feedback and identify opportunities for account growth
• Manage assigned accounts and ensure all deadlines are met
• Manage and report information from client to ensure we are assisting to minimize exposures
• Round out existing accounts by proactively selling additional coverages or policies
• Monitor account satisfaction levels and take proactive measure to ensure high levels of account retention
• Review renewals 90-120 days prior to renewal. Request necessary updates from the client and request changes with carrier and/or remarket account
• Complete onboarding/integration plans for new business
• Manage all account work in our agency management system (EPIC) to ensure all data is accurate
• Communicate effectively with clients, underwriters, and co-workers both in writing and verbally to achieve desired results
• Research and answer coverage questions and make recommendations from/to clients; prepare any supporting documentation
• Negotiate with both insurance company underwriters and clients to obtain the best outcomes for all parties involved
• Increase industry and job knowledge as measured by attendance at continuing education, obtaining, or updating designations, and participation in other agency training offerings
• Embrace the tools provided to become efficient in managing a book of business that is assigned
• Travel or visit clients when necessary
• Maintain confidentiality of client and carrier information
• Perform other duties, as assigned, appropriate to the position