Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

EDUCATION AND/OR TRAINING:

• Bachelor’s degree in Business Administration, Communications, or equivalent work experience required
• Additional education, certifications, or experience are favorable
• Proficient in various desktop tools including Microsoft Office programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.), with a strong emphasis on Excel skills
• Familiarity with virtual office technology and equipment such as Zoom, Microsoft Teams, and other collaboration tools is preferred

RELEVANT WORK EXPERIENCE:

• 2+ years Account Management or Customer Relationship Management experience required.
• Proven track record in reviewing and improving processes, methods, and tools to enhance efficiency, accuracy, and security
• Proficiency in a technical or functional area; knowledge of work processes and tools generally pertains to the candidate’s own area of responsibility or department

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from leadership
• Demonstrates accuracy, thoroughness, and effectiveness within their work
• Demonstrates attention to detail and commitment to delivering quality products and communications
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Uses existing procedures to solve routine or standard problems; applies some degree of judgement and discretion
• Applies basic knowledge of theories, practices and procedures to complete assigned work
• Decisions are guided by policies, procedures and business plan; receives some guidance and oversight from manager
• Business acumen and strong desire to understand clients’ businesses and needs.
• Must possess strong interest in learning new technologies, concepts and best practices to aid in developing client strategies.
• Professional presence and ability to liaise with all levels of internal and external management, including executive leadership; in-person and remotely.
• Action-oriented with the drive to take initiative and accountability for decision-making.
• Initiative to work independently and multi-task while managing varying client/departmental priorities

COMMUNICATING & INFLUENCING SKILLS:

• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to express information and ideas in a clear and organized manner
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Offers support to other team members; follows through on any and all commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others
• Experience in building relationships with customers
• Superior active listening skills to identify client needs or opportunities
• Excellent presentation skills and verbal/written communications

Please refer the Job description for details