Account Executive at iTalent PLUS

Malta, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

30000.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, KYC Procedures, Customer Onboarding, Due Diligence, API Troubleshooting, Client Communication, Cross-Functional Collaboration, Process Improvement, Technical Communication, Customer Support

Industry

Staffing and Recruiting

Description

Our client, a company licensed by the Malta Financial Services Authority (MFSA), is seeking a proactive Account Executive to join their growing team. The selected candidate will focus on building strong customer relationships, managing onboarding processes, and providing first-line support to clients. Reporting to the Senior Account Manager, the Account Executive will be responsible for delivering a high level of customer service, handling onboarding and KYC procedures, collaborating with internal teams, and supporting customer satisfaction throughout the full client lifecycle. Key Responsibilities Customer Relationship Management Act as the main point of contact for customers via dedicated communication channels and email, providing first-line support and ensuring smooth communication. Educate clients on existing and new product features, demonstrating their value and supporting customer adoption and growth. Onboarding & Compliance Collect and prepare customer due diligence documentation for new onboardings, updates, and periodic reviews, while coordinating with AML and Compliance teams for processing. Build and maintain strong client relationships during onboarding and throughout the customer lifecycle to support retention and satisfaction. Cross-Functional Collaboration Liaise with the Product Team regarding feature requests, identified issues, and resolutions, ensuring matters are followed through to completion. Support the transaction monitoring team by addressing and resolving queries in a timely manner. Process Improvement Participate in projects and initiatives aimed at enhancing the customer experience and improving internal processes. Create and maintain SOPs and handbooks related to Account Management responsibilities. Requirements Experience & Background 1–2 years of experience in customer support, account management, or other client-facing roles, ideally within fintech, cryptocurrency, or banking environments. Experience handling KYC processes, customer onboarding, and due diligence documentation. Understanding of cryptocurrency fundamentals and banking regulations. Previous exposure to crypto payments or banking platforms will be considered an asset. Skills & Attributes Strong communication skills with a customer-focused approach and the ability to handle queries efficiently. Detail-oriented, organized, and proactive when managing escalations and documentation. A collaborative mindset with the ability to work effectively across Product, Compliance, and Monitoring teams. Comfortable troubleshooting basic API integrations and explaining technical concepts to non-technical clients.

Responsibilities

The Account Executive manages the full client lifecycle, focusing on onboarding, KYC compliance, and providing first-line support. They act as the primary point of contact for customers and collaborate with internal product and compliance teams to improve the customer experience.