You are the point person for the mid-sized MURAL and LUMA customers in the APAC region. In addition to this you will build a strategy to break into a portfolio of hand-picked prospective enterprise clients.
Understand client business goals and anticipate future needs to deliver optimal solutions
Drive planning sessions to ensure client is able to fully leverage MURAL to meet their transformation needs and hitting success milestones
Leverage project management skills to ensure complex accounts with various stakeholders utilize and leverage MURAL across their business
Own annual renewals, expansions, and upsells across your customers
Establish consultative and trusted relationships with clients
Coordinate with cross-functional teams (Customer Success, Marketing, Product, Sales and Renewal Managers) to prioritize a cohesive and innovative customer experience
Develop best practices and process strategies to help the Account Management team scale and succeed
Elicit client feedback and act as internal advocate for our customers with MURAL’s product teams
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