JOB DESCRIPTION

• Be the primary point of contact and build long-term relationships with customers
• Develop a trusted advisor relationship with a complete understanding of client´s needs
• Strategic plan to improve client results
• Negotiate contracts with client and establish the timeline of performance
• Collaborate with sales team to onboard and integrate new clients and develop existing client relationship, maximizing profit by up-selling or cross-selling
• Manage communications between clients and internal teams
• Work with the operations team (quotations managers, project managers, etc) dedicated to the same client account to ensure the highest quality delivery and that all client needs are met
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
• Resolve client issues and complaints
• Analyze client data to provide customer relationship management insights
• Ensure our solutions are successfully delivered on time and according to our customer needs and objectives
• Keep current clients satisfied, delivering exceptional client service on a day-to-day basis

QUALIFICATIONS

• Education: BA/BS with a specialization in/focus on Social Sciences, Marketing or Business Administration
• At least 2 years of experience in market research industry
• Presentation skills
• Knowledge and understanding of market trends and changing customer needs.
• Organizational skills
• Desirable knowledge of CRM Systems.
• Understanding of market indicators such as demand and billing.
• Knowledge of English or other languages (desirable).
• Knowledge of customer reaching platforms such as LinkedIn or Hubspot (desirable)
  Additional Information

Please refer the Job description for details