Company Bio:
Founded by industry pioneers, SlateRx provides simple and affordable pharmacy benefit programs to employer groups, unions, public sector groups, health systems, and other payers throughout the United States. As the industry’s only PBXTM SlateRx is creating real value for plan sponsors on day one through purchasing scale and continued management via innovation and transparency. Our model is designed to improve an out-of-touch healthcare model to make pharmacy benefits simple and affordable for plan sponsors and members.
Job Overview:
As the Account Executive, you will play a pivotal role in shaping the client experience for our organization. Leveraging your expertise in client service, benefit design, claim operations, and analyzing pharmacy data, you will lead the client services team that provides strategic as well as day to day account services. Collaborating closely with cross-functional teams, you will drive the success of our organization, enhance client satisfaction, and contribute to the growth of our organization.
Responsibilities:
As an Account Executive, your key responsibilities will include:
- Manage overall relationship with assigned PBM clients.
- Maintain regular contact with clients, client representatives, and internal account team members regarding ongoing pharmacy operations.
- Serve as the initial point of contact for day-to-day operational inquiries, either from clients directly or internal team members on behalf of the client.
- Serve as liaison to client’s advisors and external constituents, as required.
- Lead and facilitate all client meetings, including quarterly and annual business reviews.
- Partner with the Implementation team during new client implementations to ensure a seamless transition.
- Gather client requirements for annual open enrollment processes, including benefit changes and customized requirements.
- Participate in client webinars, training, and forums to educate clients on SlateRx’s PBM solution.
- Travel to client sites for Open Enrollment or Benefit Fairs as needed.
- Identify trends within issues and collaborate with operations team and vendor partners for preventive measures.
- Ensure all requirements and deliverables are met and sent to the client accurately and timely.
- Track and identify issues and risks not meeting contractual obligations.
- Support standardization efforts across accounts and work in multidisciplinary teams to implement operational enhancements.
- Provide ongoing support, including interpreting plan design, resolving inquiries, claims, benefit, and enrollment issues.
- Maintain an understanding of industry trends and provide clients with insights and recommendations on how SlateRx’s solutions address those trends.
- Performs miscellaneous job-related duties as assigned.
Qualifications:
To excel in this role, you should possess the following qualifications:
- Deep familiarity with PBM service model.
- Detail-oriented, consultative, strong presenter.
- Excellent communication and organizational skills.
- Ability to bring stakeholders together to identify solutions to challenges.
- Client management skills, pharmacy benefit knowledge.
- Effective and creative problem-solver.
- Ability to prioritize and manage through change.
- Ability to lead projects and influence others even without direct reporting line ownership.
- Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides).
- 3-5 years minimum of previous experience in pharmacy benefits administration, operations, or related discipline with an emphasis on client facing work. Specific experience working with HR buyers (benefits manager, VPHR, etc.) and PBM implementations a plus.
Education:
Bachelor’s degree or relevant experience; master’s degree a plus.
License Requirement:
None
Job Benefits:
Health, Dental, Vision, Life, 401k, Paid Time Off.
Location:
Remot
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