Account Executive - SME&C at Microsoft

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Negotiation, Customer Engagement, Account Management, Strategic Thinking, Communication, Organizational Skills, Presentation Skills, Financial Acumen, Problem Solving, Cloud Solutions, AI Strategy, Pipeline Management, Coaching, Collaboration, Territory Management

Industry

Software Development

Description

Customer Engagement Focuses on generating new pipeline by engaging with CXOs, ITDM and BDMs through territory planning, marketing signals and digital assets Surfaces customer organisation structure to identify decision makers leveraging partners and v-teams. Engages with C-Suite executives. Focuses on customer satisfaction metrics. Takes ownership for issues and reaches out to customers to reinforce engagement. Ensures continuity of customer accounts and monitors customer satisfaction metrics by proactively establishing conditions of satisfaction at outset of engagement and managing escalation process. Account Management Thinks strategically about sales territory for accounts, setting standards and priorities, outlining where to and how to leverage specialized and technical resources and other roles, engaging internal and external decision makers on long-term business planning. Helps existing/new customers to cloud solutions via a cohesive plan across adds, consumption, , through upsell, co-sell motions, and renewal maximizing customer business outcomes and experience Understands and accelerates customer's AI and cloud strategy. Builds enough pipeline to have a growing and sustainable business every single quarter. Partnering Builds partner relationships to drive scale and revenue. Coaches and influences partners to consider different solution needs. Coordinates resources across teams to execute territory plans with partners. Leads teams on territory management best practices and techniques. Validates plans, drives accountability, and coaches teams to achieve or exceed plans. Drives strategic partner participation. Holds partners accountable to contribute to territory plan. Maintain Product, Solution and Industry Expertise Orchestrates specialized resources to engage with customers to provide strong solutions-based and technology-based engagement to help customers address their challenges and opportunities. Leverages additional resources such as partners to engage with the customer to provide the right solution to the customer on their transformation journey. 6+ years of sales and negotiation experience with year-over-year growth OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 4+ years of sales and negotiation experience or related work or internship experience with year-over-year growth OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 3+ years of sales and negotiation experience or related work OR equivalent experience 8+ years of technology sales and negotiation experience with year-over-year growth OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent) or related field AND 6+ years of sales and negotiation experience or related work or internship experience with year-over-year growth OR Master's Degree in Business Management, Information Technology, Marketing (or equivalent) AND 5+ years of sales and negotiation experience or related work OR equivalent experience Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute plans and build strong relationships. Excellent Communicator. Strong negotiation, organizational, presentation, financial acumen, written, and verbal communication skills. High Performer. Highly driven person who consistently exceeds goals and expectations and has the ability, characteristics, and determination to compete effectively against skilled and diverse competition. Collaborative. Growth Mindset. Ability to overcome and work around problems that are inevitable in rapidly growing businesses - positive approach to problem solving, learning, and development. Purposeful Planner & Executor - Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met. Disciplined Operator - Maintains excellence in pipeline management, forecasting and driving integrated territory and budget achievement planning. Complex sales training, (extensive presentation skills, effective marketing tactics, negotiation, financial analysis, Knowledge and sales experience of cloud offerings and solutions is preferred Knowledge and sales experience of line of Business applications, business process consulting or automation, CRM, Employee Performance Management (systems and processes).

Responsibilities

The Account Executive focuses on generating new pipeline by engaging with key decision-makers and ensuring customer satisfaction. They are responsible for strategic account management and building partner relationships to drive revenue growth.