Account Follow-Up Representative II at Harris Computer

Arlington, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

0.0

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Claims, Research Analysis, Customer Service, Microsoft Office, Communication, Detail-Oriented, Organized, Multi-Tasking, Revenue Cycle Processes, Healthcare Reimbursement, Problem Solving, Training, Education, Initiative, Resourcefulness

Industry

Software Development

Description

Overview of the role The Account Follow-up Representative II is responsible for the review and resolution of outstanding insurance balances on hospital patient accounts. This role requires learning multiple hospital systems, conducting research analysis, utilizing intermediate skills to work basic to complex outstanding insurance claims, and working closely with third-party payors to obtain appropriate information for resolving unpaid claims. Responsibilities Perform timely follow-up on hospital patient accounts that have outstanding insurance payments. Manage and work an average of 40-50 accounts per workday, including assigned payor denials and zero-payment reports. Gather additional demographic, clinical, medical records, and insurance-related information necessary to pay outstanding medical claims. Analyze, communicate, and participate in resolving denial and variance trends with other teams. Identify and prepare less complex claims for reconsiderations and appeals. Assist leadership in managing assigned A/R and ensure resolution of outstanding insurance balances. Deliver education and training for new hires and assist less experienced representatives. Requirements High School or equivalent diploma required. 3+ years of experience in a related field. Ability to follow directions and perform work according to department standards independently. Proficient in Microsoft Office applications (i.e., Word, Excel, PowerPoint). Customer Service oriented. High-Speed Internet access (minimum 300 Mbps download speed) and unlimited data. Smartphone for Multi-Factor Authentication (MFA) application. What Would Make You Stand Out Knowledge of revenue cycle processes impacting insurance reimbursements. Knowledge of insurance follow-up processes with an understanding of healthcare reimbursement methodologies. Excellent communication, good judgment, tact, initiative, and resourcefulness. Detail-oriented, organized, and able to multi-task. Demonstrated ability to learn new systems quickly and develop proficient operating skills. What We Offer 3 weeks' vacation and 5 personal days Comprehensive medical, dental, and vision benefits starting from your first day Employee stock ownership and RRSP/401k matching programs Lifestyle rewards Remote work and more About Us MEDHOST, founded in 1984 and headquartered in Franklin, Tennessee, is a leading provider of healthcare information technology solutions. Serving over 1,000 healthcare facilities nationwide, MEDHOST offers a comprehensive suite of products, including electronic health records (EHR), financial management systems, and patient engagement platforms. Their mission is to empower healthcare organizations to enhance patient care and improve business operations through innovative, user-friendly solutions. In January 2024, MEDHOST was acquired by N. Harris Computer Corporation, further strengthening its position in the healthcare IT industry. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Responsibilities

The Account Follow-Up Representative II is responsible for reviewing and resolving outstanding insurance balances on hospital patient accounts. This includes performing timely follow-up on accounts, managing a high volume of claims, and collaborating with third-party payors.