WHO WE ARE:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

MINIMUM QUALIFICATIONS:

Bachelor’s degree preferred with experience in account implementation and/or account servicing. Insurance experience and advanced Excel skills in pivot table and vLookup beneficial but not required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong interpersonal and communication skills needed to manage and work with many different personalities and styles.
• Ability to interact professionally and confidently with clients across a variety of communication methods such as WebEx, email, phone or face-to-face meetings.
• Must be able to multi-task with implementations at various stages and set priorities accordingly.
• Independent decision-making, organizational, planning and problem-solving.

TRAVEL REQUIREMENTS:

This position may require some travel on occasion when in-person meetings with brokers or employer groups are needed.

SCOPE AND PURPOSE:

We are seeking an Entry Level Account Implementation Manager 1. The Account Implementation Manager 1 (AIM 1) works as part of our Account Services team. The AIM 1 is responsible for implementing new Voluntary Benefits groups, re-enrollment activities for existing groups and ongoing servicing activities involving enrollment, billing and claims activity. Acts as liaison between Sales/Marketing team and operations teams for audits and updates involving multiple departments.

DUTIES AND RESPONSIBILITIES:

• Responsible for the end-to-end management of the implementation process and key deliverables for new employer groups.
• Collaborate, coordinate, and communicate with operational departments regarding implementation and build changes/updates for assigned book of business.
• Perform audits and lead operational teams in updates required to resolve discrepancies.
• Complete special projects and tasks as assigned.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.