Account Integration Specialist at RR Donnelley

Thurmont, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

86200.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Client Interaction, On-boarding, Variable Print, Pre-media, Data Gathering, Statement Of Work Creation, Legal Submission, Scope Determination, Resource Allocation, Time Estimation, Workflow Design, Schedule Maintenance, Stakeholder Communication, SLA Management, Color Review

Industry

Marketing Services

Description

Job Description Coordinate and manage customer on-boarding/client interaction and campaigns for variable print, pre-media or Sales throughout the lifecycle (initial meeting through final disposition of a customer's project). Responsibilities: Project manage customer on-boarding/client interaction and campaigns for variable print or pre-media throughout the lifecycle (initial meeting through final disposition of a customer's project). Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work. Submit Statement of Work to legal for approval. Analyze and review the customer requirements and make determination on the scope of the overall project. Pull together the appropriate resources/departments required to successfully implement a customer campaign. Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project. Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift. Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays. Manage customer expectations and ensure the completed work meets customer SLA's and comply with the company standards. May hold color review meetings with the customer to review and make changes to jobs. May be involved in establishing test cases and final sign-off on projects for go live to the customer. Performs other related duties and participates in special projects as assigned. Qualifications Bachelor degree in discipline related to functional work or role with 3+ years of relevant work experience Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity. Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments. Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand. Must be able to proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers. Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience. Additional Information The national pay range for this role is $56,700.00 to $86,200.00 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen. RRD is an Equal Opportunity Employer, including disability/veterans Army MOS: 92Y:Unit Supply Specialist

Responsibilities

This role involves coordinating and managing customer onboarding, client interactions, and campaigns for variable print or pre-media throughout the entire project lifecycle, from initial meeting to final disposition. Key duties include gathering customer data, creating project plans and statements of work, analyzing requirements, pulling in necessary resources, estimating timelines, and designing efficient workflows.