Account Lead at JLL

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Engineering, Electrical Engineering, Interpersonal Skills, Analytical Skills, Organizational Skills, Facilities Management, Financial Management, Project Management, Vendor Management, Health and Safety, Communication Skills, Team Leadership, Process Orientation, Regulatory Knowledge, Technical Comprehension, Budget Management

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Facilities Manager/ Site Lead must be a team player and work with other members of the team to meet all SLAs and KPIs as set out in the management contract. Engineers, Senior FCs, Finance Admin, Procurement resource reports to him/her directly. Procurement and Vendor Performance Management • Direct and oversight function on vendor procurement and management practices at client site (JLL direct vendors and Client direct vendors). For JLL vendors ensure negotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client and/or procurement guidelines. • Direct and oversight on vendor contract and operational management based on JLL standard governance structure • Direct and oversight function on End-to-end vendor performance management. • Direct responsibility function on vendor coordination and compliance to Service contracts • Program Management, ensure compliance JLL and Client business ethics protocol • Directly responsible on Vendor Service Contracts and COI compliance based JLL S&P Jaegger compliance metrics • Directly responsible on the execution of JLL Sourcing & Procurement mandatory trainings to all JLL FM team members Financial Operations and Management • Direct responsibility on OPEX and CAPEX operational & financial management • Plan, review, analyze & reporting of OPEX budget variances • Direct responsibility on Accounts Receivable from Client and Accounts payable to Vendors based JLL-HQ finance compliance metrics Directly responsible on the execution of JLL Finance mandatory trainings to all JLL FM team members • Directly responsible in leading periodic finance reviews towards process improvements Facilities, H&S, Engineering & Soft Services Operations • Directly responsible in planning & implementation of comprehensive energy management program • Directly responsible in planning and implementation of Waste management program • Directly responsible in planning and implementation of Technology services and management program • Directly responsible in implementing facilities/building procedures, performance reviews and measures to ensure simplification, efficient and accuracy of work methods and reliability of systems. • Directly responsible in planning, managing & implementation of Preventive and Planned Maintenance programme to minimise maintenance, repair and replacement costs together with minimising the risk of plant failure. • Oversight function, ensuring that the team liaises closely with local JLL Subject Matter Experts to maintain and ensure service standards are maintained and met • Directly responsible for Program management, recommend continuous quality improvement practices. Ensuring best practices & initiatives in the country and region are reapplied and followed-up to maximize the benefits & value add to client • Program management, ensure consistency of regional policies & procedures with constant updating of JLL Platforms and that all staff have adequate familiarity with the systems as well as the policies • Program management, implement, comply with and audit all internal management systems, for quality assurance • Ensure all JLL Critical Environment (CEM) requirements are consistently met. • Ensure all Reactive Maintenance is completed as per the agreed timeframes. • Overall responsible for Financial Management requirements are completed in a timely and accurate manner. • Overall responsible for planning, creation, review and execution of JLL Site Field Manual for all services. (Engineering & Maintenance operations, Health & Safety, Environment, Soft services, Financial, Sourcing & procurement, Business continuity Plan) • Oversight, ensure all Vendor partner deliverables are delivered, measured and evaluated • Overall responsible in consistency implementation and compliance to JLL OPSAIDE audit, Local Regulatory as well as Mandatory Accounts Deliverables • Overall responsible in consistency implementation and compliance to Client specific audits Risk Management • Program execution and management ensure coordination of a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental. • Directly responsible, ensure data integrity of all information loaded into systems and comply with the audit process from time to time • Program execution and management, ensure development of guidelines and strategies to protect health and safety of staff and others, protect Client and JLL reputations. • Program execution and management, ensure disaster recovery and business continuity planning is exercised, implemented, maintained and reviewed regularly • Program execution and management, ensure escalation procedures are in place and observed for incident and problem reporting including advice to JLL & Client Regional Managers and insurance company. • Program execution and management, ensure Client’s Integrated Health & Safety Checklist Compliance & Program are achieved and implemented • Program execution and management, ensure Environmental Checklist and Program Compliance Profitability/ Savings Initiatives: • Directly responsible, develop potential initiatives and strategies that lead to cost savings and service improvement are consistently implemented • Directly responsible, develop/create Value engineering initiatives program Customer Service / Client Relationships: • Directly responsible, SPOC to evaluate service response time and analyze occupants’ service request trends and suggestions • Directly responsible, pro-actively develop and manage client/business unit relationships ensuring that the expected service levels are achieved across the region. • Directly responsible, Lead by example and groom the team in achieving maximum client satisfaction level Management Reporting: • Directly responsible, ensure that the team delivers meaningful inputs across the region in the development of monthly management reports. • Directly responsible, Lead in monthly, SLA & KPI reporting for Client’s acceptance • Directly responsible, administer and submit/update accurate data in JLL platforms • Directly responsible, Lead in developing and creating monthly reporting and Semi-Annual Business Review Training, Learning & Development: • Directly responsible, ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the JLL COE’s to devise new and innovative methods of learning built around skill development, leadership and succession planning • Directly responsible, ensure JLL HR, S&P, Finance, HSSE, and JLL EO FM competency training are planned and delivered • Directly responsible, ensure JLL Business Ethics, Data Privacy & Information safety and Sustainability trainings are planned, and implemented. • Directly responsible, ensure compliance to JLL & Client Business Ethics program and Data Privacy/Information Security program Leadership / Staff Management: • Actively encourage an environment that supports teamwork, operation & performance excellence • Act as overall Leader and a coach for the team ensuring high staff morale, trust and work ethics. KEY PERFORMANCE MEASURES and KEY Refer to the JLL My Performance Goals and Client agreed Service Level and Key Performance Measures. • Ensure and consistent compliance to SLA & KPI Targets COMPETENCIES • Bachelor’s degree in Mechanical or Electrical or Electronics engineering • License engineer • Great Interpersonal skills, excellent written and oral communication skills • Able to adapt in a fast-paced working environment and versatile in meeting client’s changing needs and requirements • Strong analytical, organization and administration skills • A team Leader with line management skills and the ability to delegate • Strong technical comprehension and knowledge in Outsourcing services • Knowledgeable in Critical Environment Management (Clean Room, Data Center, Server rooms) • Knowledgeable in local regulatory laws: LGU, PEZA, DOE, BFP, DOLE-Labor, DOLE-OSH, DENR • Process oriented, Strong and experienced in Facilities OPS, Maintenance Engineering, Administration & Soft Services • Process oriented and strong Financial acumen (Budget management and financial analysis) • Vast experience in minor project planning/implementation, MACs Implementation & Management • At least 5 years work experience in a Managerial role • At least 12 years total or combination work experiences in IFM, Maintenance Engineering, Property Management, Construction or Project management. (BPO Facilities, Large commercial buildings, Manufacturing facilities, Hotel back of the house) Location: On-site –Makati, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Account Lead is responsible for overseeing vendor procurement and management, ensuring compliance with service contracts, and managing financial operations including OPEX and CAPEX. Additionally, the role involves planning and implementing various operational programs to enhance service delivery and client satisfaction.