Account Maintenance Specialist at Interactive Brokers

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention to Detail, Analytical Skills, Written Communication, Verbal Communication, Client Service Orientation, Problem-Solving Mindset, Tax Documentation, AML/KYC Procedures, European Tax Regulations, Microsoft Office Proficiency, Ticketing Systems Proficiency

Industry

Financial Services

Description

Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Position Overview We are seeking a detail-oriented Client Support Specialist to deliver exceptional service to our institutional and retail clients, while ensuring regulatory compliance and operational excellence. This role combines client service expertise with specialized knowledge of tax documentation, AML/KYC procedures, and European tax regulations. The successful candidate will serve as a key liaison between clients and internal teams, managing complex inquiries across multiple communication channels while maintaining the highest standards of accuracy and compliance. This position offers the opportunity to contribute to process improvements and play a vital role in enhancing the overall client experience. Key Responsibilities Deliver professional client support to institutional and retail clients through multiple channels, including email, ticketing systems, and dedicated mailboxes. Respond to client inquiries regarding tax documentation requirements. Liaise effectively with clients, sales representatives, and cross-functional internal teams to resolve various tax and account-related issues. Review, validate, and process tax documentation, including but not limited to W-8/W-9 forms and certificates of residence. Validate documentation for various account maintenance activities with emphasis on European tax regulations. Perform Anti-Money Laundering (AML) and Know Your Customer (KYC) verification checks by cross-referencing internal systems and external databases. Identify and escalate potential compliance risks or documentation discrepancies. Contribute to process improvement initiatives to enhance operational efficiency and client experience. Qualification & Skills Strong attention to detail and analytical skills Excellent written and verbal communication abilities Ability to manage multiple priorities in a fast-paced environment Client service orientation with a problem-solving mindset Basic understanding of tax concepts and regulatory frameworks (training provided) Proficiency with ticketing systems and Microsoft Office applications Benefits Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Gross pension scheme at 5% employer, 4% employee Hybrid working model Daily company subsidised lunch and healthy snack options throughout the day (when working from the office) Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan* Corporate events Travel season ticket loans Cycle to work scheme *On successful completion of the probationary period Interactive Brokers (UK) values promoting, monitoring, and implementing best practices, policies, and procedures to adhere to and promote the FCA Consumer Duty within the organisation.

Responsibilities

The Account Maintenance Specialist will deliver professional client support to institutional and retail clients, managing complex inquiries and ensuring compliance with tax documentation and regulations. They will also contribute to process improvements to enhance operational efficiency and client experience.