Account Management Apprentice/ Junior Officer/ Officer/ Senior Officer at ADIB Candidate Experience site

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Opening, Data Entry, Debit Card Issuance, Internet Banking Activation, Signature Management, Fee Deduction, Account Status Change, Dormant Account Activation, Legal Seizure Search, MIS Preparation, Document Archiving, UAT Testing, Complaint Investigation, SLA Adherence

Industry

Banking

Description

Key Responsibilities Complete accounts opening files received from branches network/sales and update data on system. Update daily log of received & returned applications of debit cards issuance. Activate Internet Banking services for existing/ new customers upon Team Leader/ Head approval. Upload customer signature on system across consumer segment. Receive customers’ requests regarding cancelling authorized agent signatures and coordinate with the Team Leader/ Head to execute the cancellation. Deduct issuance fees based on customer segmentation and card type after acquiring Team Leader/ Head approval. Cancel approved signature & authorized agent (if any) as per the instructions of Team Leader/ Head for the deceased accounts. Activate Dormant accounts requests received from network branches/ operations upon Team Leader/ Head approval. Change status of Minor accounts to Majority on system according to requests received from Branches Network after documents review & Team Leader/ Head approval. Apply the court order instructions for Deceased accounts till distributing the outstanding balances to the related iterators. Search on bank data base on clients with Legal Seizure and raise the results to the Team Leader/ Head. Change account type to inheritance & freeze it according to death documents received from Branches network & team leader/head approval. Prepare daily MIS representing received documents/ missing files of new to bank files, debit card applications and account opening documents. Support the clerks in archiving the documents to avoid losing customer information. Execute UAT testing and review the results to ensure correct implementation. Investigate to solve received complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA. And any other assigned Tasks. Minimum Qualifications · Bachelor degree Minimum Experience: Apprentice: 0-1 years of experience Junior Officer: 1+ years of experience Officer: 2+ years of experience Senior Officer: 5+ years of experience

Responsibilities

Key responsibilities involve processing account opening files, managing debit card issuance logs, activating customer services like Internet Banking, and handling various account status changes based on approvals. The role also requires preparing daily management reports and supporting document archiving efforts.