Job DescriptionThe RoleAs an Enterprise Technical Account Manager (TAM) at , you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business.What You'll Be DoingStrategic Growth & PerformanceBecome a true expert on your merchants' business, diving deep into their payment data to uncover actionable insights and opportunities.Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new products.Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.Technical Ownership & DeliveryServe as the primary technical authority for your merchants, mastering their API integrations and infrastructure.Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.Merchant Advocacy & EnablementAct as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.Qualifications4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.