Account Management Coordinator at Expeditors

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Reviews, Customer Satisfaction Surveys, Administrative Assistance, Inquiry Handling, Account Management, Opportunity Qualification, Solution Proposal, Relationship Safeguarding, Process Improvement, Special Projects, Logistics, Supply Chain, English Language Skills, MS Office Applications

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description To perform the coordinating role and focus on specific designated customers of the company and take ownership. To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department. To proactively providing administrative assistance to the Account Management department. To handle designated customer inquiries. To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution. To work together with the customer account managers to safeguard strategic relationships with the designated key accounts. To review and implement process improvement where applicable. To be responsible for special projects as deemed necessary by the management Qualifications Degree with 1-2 years' working experience in logistics or supply chain industry Good English Language skills Proficiency in MS Office Applications Additional Information Expeditors offers excellent benefits: Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines.

Responsibilities

The coordinator will focus on designated customers, taking ownership of their accounts, and participating in customer service reviews and satisfaction surveys. This role involves proactively providing administrative assistance to the Account Management department and handling designated customer inquiries.