Account Management Coordinator at Expeditors

North Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Data Analysis, Microsoft Excel, PowerPoint, Power BI, CRM Software, KPI Monitoring, Business Development, Customer Retention, Problem Solving, Interpersonal Communication, Report Generation, SOP Documentation, RFQ Processing, EDI Management, Accounts Receivable

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Company Description Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. Job Description • Support with the preparation of business review (MBR/QBR) presentations. • Function as back‐up on non‐customer facing front for Account Managers where support is needed • Support the department in business development and customer retention by maintaining good relationship with customers • Manage integrity of shipment and performance data. • Document and communicate all quotations and handling instructions such as SOPs for secured business to all departments concerned prior to business implementation • Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network. • Monitor against performance standards per agreed KPI’s with customer. • Support with upkeep of rates, SOPs and contacts on the GAM Suite. • Ensure rates are kept up to date and communicated effectively to operations. • Support the accounts receivable process of the customer internally within Expeditors. • Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively • Support with activities related to managing and improving the EDI connection with customer. • Support with the new rates/lanes approval processes. • Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account. Qualifications • Knowledge of required Expeditors’ operating systems • Proficient in Microsoft Office and CRM software, with high proficiency in using Excel, PowerPoint and Power BI. • Proven analytical and problem solving skills • Good communication and interpersonal skills • Proactive, meticulous and able to take good ownership of tasks assigned • Ability to work productively both individually and in a team environment • Possess good attention to details – Able to identify potential risks/problems before it surfaces • Oral and written proficiency in the English language Additional Information Application Closing: Jul. 10th, 2026

Responsibilities

Support Account Managers by preparing business reviews, managing shipment data, and maintaining customer relationships. Coordinate the implementation of SOPs, manage rates, and assist with RFQs and EDI connections.