Account Management Director at Garner Health

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Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

165000.0

Posted On

19 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Healthcare Industry Knowledge, B2B SaaS, Communication Skills, Presentation Skills, Problem Solving, Stakeholder Management, Client Engagement, Risk Mitigation, Team Collaboration, Data Analysis, Client Success, Self-Starter, Ambiguity Management, Client Reporting

Industry

Software Development

Description

Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we’ve developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: We are looking for a Account Management Director to join our team. The will be responsible for overseeing clients in our largest market (5,000+ lives) book of business. This role’s focus is relationship management, understanding client needs, and day-to-day client management. As the primary point of contact for key client stakeholders and brokers, the Account Management Director has the ultimate goal of ensuring the overall success and retention of clients within this market segment. The Senior Account Manager will work closely with the Strategic Accounts team and cross-functional areas, including executives and product, to drive Garner’s mission forward. This role will report to the Director of Account Management. Location: This position is fully remote with up to 20% travel. What you will do: Own our largest client and broker relationships Ensuring that Garner delivers an excellent client experience to the assigned book of business Executing key workflows and monitoring client health to support our clients Track client success KPIs, escalate areas of concern and mitigate risks through development and execution of action plans Executing best practice standards and workflows to improve client satisfaction, engagement, and ROI to drive retention Collaborating with product, sales, and member services teams to ensure that client’s engagement goals are met and client is satisfied with Garner’s service Communicating regularly with both key decision makers as well as our key broker partners to understand the ongoing needs Developing client reports, meeting materials, and workshops as needed Represent Garner at client open enrollment sessions in-person and virtually Ability to travel up to 20% of the time (primarily during October-November) What you will bring to the team: 7+ years of experience managing and growing a high-performing enterprise book of business (B2B SaaS) and delivering impactful results year over year in the healthcare and benefits industry Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit and/or healthcare SaaS solution Passion for delivering an excellent client experience and strives to deliver high-quality work A strong communicator who can clearly articulate a vision or strategy and inspire adoption and change Excellent presentation skills Has the ability to work in an ambiguous, rapidly evolving, and fast-paced startup environment with notable upside Expert at identifying and partnering with internal stakeholders to resolve client and member issues; experienced in working with internal executives on large client initiatives Self-starter who takes ownership and drives execution of key initiatives to serve the client and the business A track record of building relationships with sophisticated clients and brokers in the health and welfare space A desire to be a part of our mission to improve the healthcare system Compensation Transparency: The base salary range for this position is 150,000 - $165,000. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com email domain exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@getgarner.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@getgarner.com.

Responsibilities

The Account Management Director will oversee clients in the largest market book of business, focusing on relationship management and day-to-day client management. The role involves ensuring client success and retention while collaborating with cross-functional teams to drive the company's mission forward.