Account Management Lead (Contract) at Kudo

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Business Development, Sales Strategy, Team Leadership, Data Analysis, ROI Estimation, KPI Analysis, Partnership Management, Revenue Growth, Stakeholder Management, Excel, Strategic Planning, Merchant Relations, Campaign Management, Business Consulting, English Proficiency

Industry

Software Development

Description

Company Description About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description Get to Know the Role As an Account Management Lead, you will be responsible in establishing and managing strong business relationships with existing and potential relationship to drive growth for Grab. You will lead all elements of business identification, strategy, partnerships, account management, and execution strategy. You will help co-create the business development plan and roadmap to ensure that it is synchronised with the overall Grab strategic direction and will be the key owner of various business development projects and ensure it have a delivery. You will report to the Food Merchant Partner Manager. The role is contract based and onsite at the Jakarta office. The Critical Tasks You Will Perform Lead a team of Account Managers to manage top merchants and in charge of merchant allocation for his/her team Make plans on how to achieve target for each AM with clear instruction based on data Be responsible for team performance and in charge of guiding the team growth Give insight on how the result of ongoing campaign and to suggest / give feedback on how to make it better & proposing campaign that can do better than existing / additional Make sure all AM's Portfolio participate on campaign to achieve the topline target Understand all ongoing campaign and do random checking to ensure AM understanding Be a business consultant for AM & hard dealing merchant supposedly if AM can't handle the merchant & think of better sollution that can be given at the moment Improve partner growth by applying a data-driven approach to estimate ROI, analyze KPIs, and improve basket size to build customer loyalty. Ensure partners maintain high service and food quality standards. Collaborate with operations, customer service, and partners to resolve issues and maintain consistency. Collaborate with City Ops Team, City Growth, & Marketing Team to execute merchant operational excellent, Best campaign strategy, & Marketing strategy Qualifications What Essential Skills You Will Need Minimum of 2+ years of sales, business development, or account management Experienced in handling and dealing with partners (account management experience) An experience driving revenue through partnerships Experience balancing multiple sales opportunities Proficiency in English is a plus. Experience with the on-demand delivery space, and food delivery in particular Willingness to maintain high mobility across outer Jabodetabek and Karawang Experience communicating product benefits appropriate for each prospect Work with fundamental data processing tools such as excel (can maintain complex spreadsheets) Additional Information Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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Responsibilities

Lead a team of Account Managers to drive growth and manage relationships with top merchants. Develop business development plans and execute campaign strategies to achieve topline targets and improve partner growth.