SuperAwesome is seeking a strategic and hands-on Account Manager to lead our EMEA Account Management team. This role combines leadership and direct client ownership, overseeing the delivery of high-performing campaigns for top-tier partners while driving excellence across the team. You’ll be responsible for everything from client relationships and creative planning to providing insight-based recommendations. The outcomes you’ll own are best-in-class customer retention and growth. , As a leader in the business, you’ll contribute to department-wide planning, collaborate cross-functionally to align on strategy and execution, and champion operational improvements to help scale our global services.

REQUIRED EXPERIENCE

• 6+ years of experience in digital advertising, with a proven track record in leading account management or customer success teams.
• Excellent leadership capabilities and demonstration of experience developing and scaling high performing teams
• Demonstrated success in retaining and growing customers
• Expertise in handling difficult client issues
• Experience working with ad-ops and ad trafficking teams, with experience across different servers and reporting platforms
• Strong analytical and storytelling ability using data
• Expertise with digital media KPIs and brand performance metrics
• Bilingualism (in English and another language) would be advantageous
• Expert in using Excel and/or other data manipulation software

• Lead, develop and grow the Account Management EMEA team. Ensure global cohesion with other regional AM teams
• Own top tier accounts in EMEA, responsible for every aspect of multi-campaign delivery and customer success for a high-value portfolio of brands. Be the champion of the customer by leading and coordinating activation with Sales, Yield & Optimization and Creative Operations.
• Serve as a key escalation point for high-impact or complex client issues, ensuring swift resolution and proactive communication
• Responsible for driving outcomes on customer retention, up-selling/cross selling, and overall client satisfaction.
• Establish excellence across insights-based reporting and business reviews regularly delivered to our customers. , Use our audience data and insights platform Awesome Intelligence to deliver strong strategic analysis to clients
• Develop and maintain oversight of relationship strategies and account plans for clients managed by the EMEA and global team; work with other department leads to coordinate seamless executions
• Act as subject matter expert sharing knowledge and expertise within the Customer Success and wider SuperAwesome teams
• Represent the voice of the customer in cross-functional discussions with Product, Engineering, and Commercial teams
• Identify opportunities to continuously improve processes and work with Global Operations team to implement
• Support department financial planning in partnership with your manager, including team budget ownership, resource planning, forecasting, and aligning team strategy to broader business goals.