Account Management Lead, UK

at  AfterPay

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.
So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Global Account Management team is looking for a customer focused leader to manage our SMB and Strategic Account Management team in the UK. We’re looking for someone energetic and hands-on, ready to retain and grow Square’s largest UK sellers. As the UK’s market expands, you’ll play a key role in shaping our market strategy and adapting it to local needs.
In this role, you’ll collaborate with senior decision-makers and cross-functional teams—product, engineering, finance, implementation, marketing, operations, and sales—to grow and retain UK merchants. Your experience managing account management teams will be crucial in building and developing a motivated team that drives Square’s upmarket growth.
Reporting to the Head of Account Management, UK. You’ll lead a team that manages some of Square’s most valuable seller relationships in the UK, tackling the unique challenges and opportunities of the UK market to ensure long-term success for our highest-value sellers.