Account Management - SMB at Plum Benefits Private Limited

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Customer satisfaction, Strategic planning, Sales, Customer service, Upselling, Cross-selling, Policy renewals, Stakeholder management, CRM, Salesforce, Hubspot, Problem solving, Communication, SLA management

Industry

Insurance

Description

ABOUT PLUM Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance. Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners. ABOUT THE ROLE Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for account managers to capitalise on the huge demand for our product. We are looking for passionate entrepreneurs, builders and straight up hustlers to help us build something special. We’re looking for outstanding account managers who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to customers. You’ll be an articulate presenter and a strategic planner but above all, dynamic and goal-oriented. We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritising what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history. ROLES AND RESPONSIBILITIES: * You would be the face of Plum to our SME customers * You would help employees and employers use their health insurance and health benefits in the most seamless way possible * You would develop a deep level of understanding and knowledge of the entire product , systems and processes * You would devise & implement engagement plan * You would execute upsell and x-sell opportunities * You would execute policy renewals * You would coordinate with insurance partners for resolution/clarifications if needed * You would drive 100% customer retention by delivering extraordinary service EXPERIENCE AND QUALIFICATIONS: * At least 2-4 years of experience in a sales and customer facing role * Very strong written and verbal communication * High customer empathy and problem solving mindset * Strong stakeholder management skills * Ability to work with cross functional teams to resolve issues * Comfortable navigating and utilising a CRM (Salesforce, Hubspot) * Strong adherence to SLAs and processes WHY JOIN US? * Fast-track your career with hands-on learning and mentorship. * Exposure to multiple industries - become a well-rounded sales pro. * Competitive salary + performance-based incentives - your success = your rewards. * A dynamic, energetic team that supports your growth every step of the way. * Work in a high-growth environment with unlimited opportunities to level up.

Responsibilities

You will act as the primary point of contact for SME customers, ensuring seamless utilization of health insurance and benefits. Additionally, you will drive customer retention, execute renewals, and identify opportunities for upselling and cross-selling.