We are looking for an Account Management Specialist to work within our Environmental Product Declaration (EPD) Account Management team, focused on global markets.

• You will lead our efforts to retain and grow our existing customer base for small to mid-tier Manufacturing (MFG) customers, playing a key role in driving our Gross and Net Revenue retention
• Build strong, trusted relationships with our customers as the basis for revenue expansion and retention
• Lead customer segmentation effort for all our MFG accounts
• Be the analytics lead for MFG customers - Monitor, organize and report data for all accounts
• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
• Own and manage our renewals so that this compelling event is maximised as much as possible
• Identify, nurture and close expansion opportunities, utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio
• Work closely with colleagues in the marketing team to act on industry opportunities, attend events and back up marketing campaigns
• Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order
• There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better