Account Management Specialist for a Sustainability SaaS

at  One Click LCA

We are looking for an Account Manager to work within our Environmental Product Declaration (EPD) Account Management team focused on global markets.
One Click LCA is the construction industry’s leading digital platform for Life Cycle Assessment for buildings, infrastructure, and manufacturing. A B2B SaaS business, our solutions are used in over 170 countries, across +50,000 global construction projects, with +150,000 certified construction data points — and trusted by the biggest names in construction and manufacturing.
You will join a supportive, effective, and mission-oriented team in a flexible, friendly and international work environment and have a great deal of autonomy in your role.
This full-time, permanent position is available on a remote basis for candidates based in the EU / UK.

• You will lead our efforts to retain and grow our existing customer base for small to mid-tier Manufacturing (MFG) customers, playing a key role in driving our Gross and Net Revenue retention
• Build strong, trusted relationships with our customers as the basis for revenue expansion and retention
• Lead customer segmentation effort for all our MFG accounts
• Be the analytics lead for MFG customers - Monitor, organize and report data for all accounts
• Use the data at your disposal and work closely with CS Ops to proactively identify customers at risk of churn and work across teams to find solutions to retain them
• Own and manage our renewals so that this compelling event is maximised as much as possible
• Identify, nurture and close expansion opportunities, utilising our impactful array of products for cross-selling and effectively white space mapping your portfolio
• Work closely with colleagues in the marketing team to act on industry opportunities, attend events and back up marketing campaigns
• Proactively segment and sort accounts under your management to ensure your time is spent targeting the right customers, in the right order
• There are plenty of opportunities to drive improvements in the way we retain and grow our customer base. You will be expected to seize them and be a changemaker for the better