DESCRIPTION

As an Account Management Team Lead, you’ll coach and inspire a team of Junior Account Managers to deliver exceptional client outcomes while driving revenue growth.

You’ll be the link between our customers, our team, and our future growth — ensuring we not only hit ambitious targets but also create customer champions who love our product. If you’re a coach at heart, commercially savvy, and ready to lead with both empathy and impact, we’d love to hear from you.

• ️ A culture that values coaching, ownership, and commercial impact.
• ️ A pivotal role shaping how we scale our account management function.
• ️ Direct collaboration with product, tech, and leadership teams.
• ️ The chance to develop future leaders while delivering tangible revenue growth.
• ️ An opportunity to make your mark at a fast-scaling SaaS company.

SKILLS, KNOWLEDGE AND EXPERTISE

• CRM know-how (HubSpot or similar).Strong data analysis skills (Excel / Google Sheets).
• Confidence in pipeline management, forecasting, and presentations.Commercial acumen to spot opportunities others might miss.

✅ Lead and inspire Junior Account Managers to hit ambitious revenue and retention targets (108%+ NRR).
✅ Coach and mentor your team to protect, grow, and expand customer accounts.
✅ Shape scalable account management strategies that unlock upsell, cross-sell, and referral opportunities.
✅ Champion customer voices — collaborate with product and tech to turn feedback into improvements.
✅ Track team KPIs and report on performance to ensure alignment with company goals.