WHAT WE’RE LOOKING FOR:

We’re seeking a proactive and inspiring Account Management Team Leader who can drive client success while empowering their team to excel. You’ll bring a strategic mindset, a passion for building strong relationships, and a proven ability to lead and develop high-performing account managers. The ideal candidate is as comfortable coaching a team as they are engaging with key clients, identifying growth opportunities, and ensuring the delivery of exceptional service.
This is a fantastic opportunity to make a real impact and shape our business’s future success along with developing and training staff at all levels.

ABOUT US:

We are the UK’s leading live chat provider for the automotive industry trusted by thousands of dealerships to deliver exceptional customer engagement and lead generation. As a company driven by innovation and results, we are now experiencing rapid growth into new verticals, including Estate Agency, Legal Services, and Recruitment.
With offices in both the UK and the US, our global presence allows us to support clients around the clock and continue expanding our reach into new markets.
We believe in growing from within and take pride in offering clear, structured progression paths for all employees. Whether you’re starting your career or looking to take the next step, we provide the training, support, and opportunities you need to thrive in a fast-paced, forward-thinking environment.

KEY RESPONSIBILITIES:

• Leadership: Lead engaging sales training and coaching sessions, motivate an existing sales team and continually develop a growing team.
• Onboarding – Support the onboarding of new team members with training and support.
• Team Process: Ensure the team are following the correct Account Management processes and selling Visitor Chat product correctly.
• Drive Growth of Existing Business: Prospect, contact, and develop new business opportunities from existing clients.
• Guide Your Team: Identify sales opportunities and work with key stakeholders to effectively present our product’s key features and benefits to the target markets.
• CRM: Ensure the team are competent in using the CRM correctly from adding detailed notes from account calls, updating deals when upgrading accounts and overall admin responsibilities.
• Meet KPIs: Strive to exceed individual and team monthly & quarterly targets. Targets – retention %, renewal %, upgrade revenue, Google review and trial to buyer targets.
• Reporting: Provide regular activity reports and quantifiable objective measurements.
• Development: Support progression pathways for Account Managers to achieve results on larger businesses by installing knowledge and confidence
• Strategic Thinking: Identify and raise to key stakeholders’ areas for improvement within the sales team

REQUIREMENTS OF THE ROLE:

• Bring 2+ years of experience in a sales leadership or supervisory role
• Possess excellent communication and interpersonal skills
• Able to balance responsibilities while guiding the team to stay on track and meet goals
• Know how to inspire, coach, and develop team members to achieve their best
• Are proactive, adaptable, and always looking for ways to improve team performance