Account Manager-1 at Telstra

Maroochydore, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Organizational Skills, Customer Relationship Management, Revenue Growth, Sales Objectives, Portfolio Strategy, Inbound Enquiries Handling, Data Recording, CRM Usage, Contract Management, Sales Opportunities Exploration, Collaboration, Account Planning, Performance KPI Achievement, Upskilling, Change Management

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 2 Mar 2026 11:59pm Job Title Account Manager-1 Job Summary Job Description What is the focus of the role? As an Account Manager, you play a pivotal role in the development of deep customer relationships, managing the over-all service quality of NPS and growing your own defined portfolio of accounts. You thrive in maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios. Connect with Telstra We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive. A taste of what the role entails: As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities: Your key responsibilities include: Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined customer portfolio. Contribute to implementing the segment and portfolio strategy (including outbound campaigns) to support the retention and growth of customer portfolios. Deal with all inbound enquiries from your customer base with a 4-business hour turnaround time on phone calls and 24-hour response time on emails (please note this is not a resolution time, simply the SLAs by which you must respond to your customers) Set minimum 5 appointments per week for the Business Technology Adviser (BTA) to attend face-to-face meetings with clients in your portfolio. Accurately record all data from customer interactions into CRM and Console. This is a mandatory requirement and will need 100% compliance. Solid record keeping will be the foundation for success in the account management program. Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences. Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality. Meet individual and team sales and performance KPIs. Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. To be successful in this role, you must have: Required Qualifications Extensive Sales experience Strong commercial and technical acumen Excellent communication skills Preferred Qualifications Possess technical knowledge on Telstra systems. If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply! Please attach your resume/cv when applying to allow for a more thorough review of your qualifications and experience. We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The Account Manager is responsible for developing deep customer relationships, managing service quality (NPS), and growing a defined portfolio of accounts to achieve revenue and sales objectives. Key duties include handling customer inquiries within strict SLAs, setting appointments for sales advisors, and accurately recording all customer interaction data in the CRM.