Why join us?:
Proclaim DWF is currently in our growth mode! Which means it is the perfect time to accelerate your career with us.
Proclaim has recently been acquired DWF, and we are looking for a dedicated Claims Account Manager in our Accident, Health & Travel department. This role will be based in Sydney CBD on a full-time basis.
You will make efficient technical decisions whilst providing exceptional customer service to our clients. This role will also see you take ownership and management of a portfolio of travel claims, liaise with relevant parties, assess liability and financial exposure, and make recommendations for the future strategy of each claim.
We offer flexible hybrid working which helps our employees create a healthy work-life balance! All your technology needs will also be provided for you to perform your role.
Responsibilities:

TECHNICAL SKILLS:

• Broad understanding of Accident & Health & Travel insurance policies
• Understanding of the Insurance Contracts Act
• Understanding of the Insurance Code of Practice and Privacy Code
• Understanding the role of brokers and industry stakeholders
• Interpretation of policy/clauses/exclusions
• Solid understanding of the client structure, fee structure and invoice process
• Ability to assess quantum and reserve effectively
• Ability to identify conflicts of interest
• Understanding of Lloyds of London key processes
  What we offer:
  At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
  Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.
  About us:
  DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations

• Accuracy, attention to detail and quality
• Time management and demonstrated ability to prioritise and multi- task
• Effective Negotiation and advocacy ability
• Strong verbal and written communication including sound telephone manner
• Computer skills – Usage of internal systems
• Drafting documents, letter writing and typing ability
• Ability to run and interpret reports
• Solid analytical and dispute resolution ability
• Relationship building
• Presentation skill