Account Manager at Acquire Intelligence

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Relationship Management, Strategic Direction, Service Delivery, Revenue Growth, Stakeholder Engagement, Executive Business Reviews, Account Planning, Issue Resolution, Cross-functional Alignment, Contractual Obligations, Commercial Governance, Reporting, Upselling, Cross-selling, Proposal Development

Industry

Outsourcing and Offshoring Consulting

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Account Manager Site: Melbourne Reporting to: Head of Client Services APAC Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world. As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You are also responsible for complying with and enforcing procedures aligned with our information security policies. As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn. A SNAPSHOT OF YOUR ROLE As an Account Manager you will manage key client relationships across your designated portfolio. You are responsible for setting strategic direction, ensuring exceptional service delivery and driving revenue growth. This role requires balancing high-level client engagement while aligning and supporting internal stakeholders to deliver consistent value. Account Management Build and maintain trusted relationships with senior client stakeholders, including C-suite executives. Conduct and oversee regular executive business reviews to evaluate performance, address concerns, and identify opportunities. Create strategic Account Plans and roadmaps aligned to client needs and business outcomes Act as an escalation point for complex client issues, ensuring resolution and long-term satisfaction. Align cross-functional teams (HR, IT, Marketing, Finance) to deliver solutions that meet client objectives. Performance and Compliance Management Ensure adherence to contractual obligations across your assigned portfolio. Implement and monitor commercial governance frameworks that meet audit standards and drive service excellence. Provide accurate and timely reporting on portfolio performance, contract renewals, risks, and opportunities. Revenue Growth and Sales Drive achievement of revenue, profitability, and client satisfaction goals for assigned portfolio. Oversee identification and execution of upselling and cross-selling opportunities including digital and automation led improvement opportunities. Develop and present strategic proposals, business cases, and support RFIs/RFPs/RFQs, as needed. Collaborate with the sales team to expand client engagement and secure renewals. A BIT ABOUT YOU Bachelor’s degree in business or a related field (preferred). 5+ years of experience in account management, client services, or sales within the BPO industry Demonstrated success in managing strategic client portfolios Strong commercial acumen with proven ability to deliver revenue growth and operational performance. Excellent communication and relationship-building skills with senior stakeholders. Proficiency with CRM tools (Salesforce preferred) Ability to understand and demonstrate Acquire’s core values and leadership principles and translate those to everyday practices. WHAT SUCCESS LOOKS LIKE Client Growth: Your portfolio consistently achieves revenue and profitability targets, with measurable client expansion through upselling and cross-selling. Trusted Advisor: You are recognized by clients as a strategic partner who brings innovative solutions and drives measurable business impact. Commercial Governance: Contractual obligations are consistently met, with a culture of strict compliance to Acquire policies and continuous improvement embedded across your direct stakeholders Collaboration: You foster strong cross-functional alignment, ensuring solutions are delivered quickly, efficiently, and with intent. WHAT WE VALUE We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results. We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions. Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation. Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to privacy@acquirebpo.com. Please refer to our Privacy Policy at https://acquirebpo.com/au/privacy-policy/

Responsibilities

The Account Manager will manage a designated portfolio of key client relationships, focusing on setting strategic direction, ensuring exceptional service delivery, and driving revenue growth. This involves balancing high-level client engagement with aligning internal stakeholders to consistently deliver value to clients.