Account Manager Active Users (for racing game) at Gameloft

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Passion for Racing Games, Player Behavior Understanding, English Proficiency, Microsoft Excel, Analytical Skills, Problem-Solving Skills, Detail-Oriented, Coordination Skills, Operations Experience, Production Experience, Data Analysis Experience

Industry

Computer Games

Description

Company Description Join The Game! Leader in the development and publishing of games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for over 20 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, Modern Combat and Dungeon Hunter and also partners with major rights holders including LEGO®, Universal, Illumination Entertainment, Hasbro®, Fox Digital Entertainment, Mattel®, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,000 people worldwide. Every month, 55 million unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company. Job Description As an Account Manager Active Users in Gameloft Sofia, you will oversee and coordinate complex user-related cases that impact the overall player experience for one of our projects – Disney Speedstorm. You will work closely with multiple internal teams to analyze issues, propose solutions, and ensure consistent and accurate communication is delivered to players through the appropriate channels. This role requires a strong interest in racing games and the ability to navigate cross-departmental collaboration efficiently. Your Main Responsibilities Play the game as much as possible and constantly improve deep knowledge of its specifics Analyze and investigate complex user cases and provide clear, structured resolutions in coordination with internal teams Ensure that all player-facing communications are aligned, accurate, and consistent with company guidelines Collaborate with production, QA, data, development/programming and design teams to identify root causes of recurring issues and suggest improvements Maintain documentation of recurring cases, resolutions, and best practices Monitor key user experience metrics and assist in developing corrective actions when needed Qualifications Passion for racing games and understanding of player behavior are must Excellent command in English (written and spoken) Good working knowledge of Microsoft Excel Strong analytical and problem-solving skills Detail-oriented mindset Proven ability to coordinate across multiple departments and stakeholders Experience in operations, production, or data analysis within the gaming industry is a plus Additional Information Why Join Gameloft Universe? You want to work in an exceptional industry and create games downloaded by millions of players every day You want to be part of a talented and supportive team of pioneers who have a passion for creating video games You want to contribute to a vibrant and dynamic atmosphere You want to join a global company and meet great people around the world You are looking for a fun place to work in the heart of Sofia and excellent transport connections You want to work on a permanent contract with competitive remuneration and benefits package Our Benefits: Additional Health Insurance with excellent coverage, including dental care & dioptric glasses reimbursement Flexible working time on hybrid mode with short Friday option Food vouchers – 200 lv. per month Several options for active lifestyle – both Multisport and Coolfit cards available 20 days paid annual leave + 1 birthday day off Referral & Baby Bonus Modern & Cozy office in Sofia Tower 2 (Mall of Sofia) with a lot of gaming temptations – table tennis, air hockey, PS5, great board games collection, etc. Hot beverages at your disposal on daily basis + fresh fruits & snacks on weekly Access to office library, trainings and career development plan Active studio life – different events, parties, charity initiatives and more Occasional Gifts – celebrate special moments Exclusive discount program from retailers, restaurants, tech suppliers and more If you are interested in our job offer, please send a CV. Applications will be processed in confidentiality.

Responsibilities

Oversee and coordinate complex user-related cases impacting player experience for Disney Speedstorm. Collaborate with internal teams to analyze issues and ensure accurate communication with players.