Overview:
Alera Group is looking for an Employee Benefits Account Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Responsibilities:

• Support Benefit Enrollments: Assist clients with onboarding new employees into benefit plans, ensuring a smooth, compliant enrollment process and providing clear guidance on available benefit options.
• Client Relationship Management: Build and maintain strong client relationships through regular check-ins, proactive communication, and personalized support to ensure long-term satisfaction and retention.
• Issue Resolution & Troubleshooting: Serve as the primary contact for day-to-day benefit inquiries, resolving service issues promptly and following up on claims, billing, and carrier-related concerns to minimize client disruption.
• Plan Renewals & Adjustments: Coordinate annual carrier renewals and assist clients in evaluating plan options, premiums, and necessary adjustments based on company needs or industry trends.
• Open Enrollment Coordination: Manage open enrollment periods from start to finish, ensuring timely and accurate completion of all documentation and effective employee communication.
• Compliance & Reporting Support: Stay current on benefits regulations (e.g., ACA, HIPAA, Utah mini-COBRA) to help clients remain compliant and assist with required documentation for audits, claims, and plan administration.
• Strategic Benefit Guidance: Collaborate with internal teams to develop and recommend customized benefit solutions that enhance client satisfaction, address evolving needs, and support overall business goals.

Qualifications:

EDUCATION:

• Bachelor’s degree in Business, Human Resources, or a related field preferred.
• Relevant certifications (e.g., Employee Benefits Specialist, Group Benefits Associate) are a plus.

EXPERIENCE:

• 2–4 years of experience in employee benefits administration or client management, ideally with small employer groups.
• Familiarity with group health, dental, vision, life, and disability insurance plans.
• Proven experience handling renewals, enrollments, and claim issues.

SKILLS:

• Strong interpersonal and communication skills; able to explain complex benefits concepts clearly.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with benefits management software preferred.
• Ability to work independently and collaboratively within a team.
  Additional Information:
  This job requires presence in the office on a hybrid schedule as agreed with the manager.
  Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
  Salary range is $65K to $80K per year.
  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
  Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
  

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• Support Benefit Enrollments: Assist clients with onboarding new employees into benefit plans, ensuring a smooth, compliant enrollment process and providing clear guidance on available benefit options.
• Client Relationship Management: Build and maintain strong client relationships through regular check-ins, proactive communication, and personalized support to ensure long-term satisfaction and retention.
• Issue Resolution & Troubleshooting: Serve as the primary contact for day-to-day benefit inquiries, resolving service issues promptly and following up on claims, billing, and carrier-related concerns to minimize client disruption.
• Plan Renewals & Adjustments: Coordinate annual carrier renewals and assist clients in evaluating plan options, premiums, and necessary adjustments based on company needs or industry trends.
• Open Enrollment Coordination: Manage open enrollment periods from start to finish, ensuring timely and accurate completion of all documentation and effective employee communication.
• Compliance & Reporting Support: Stay current on benefits regulations (e.g., ACA, HIPAA, Utah mini-COBRA) to help clients remain compliant and assist with required documentation for audits, claims, and plan administration.
• Strategic Benefit Guidance: Collaborate with internal teams to develop and recommend customized benefit solutions that enhance client satisfaction, address evolving needs, and support overall business goals