Job Overview:
Account Manager maintain and develop assigned accounts to ensure positive client experience, renewal and maximise profitability through daily account management.

CLIENT EXPERIENCE

• Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
• Provide effective, innovative and timely solutions to client’s business challenges
• Provide a positive and engaging client experience
• Mainly independently identify and implement efficient solutions to client’s requirements and challenges
• Independently manage any escalations to ensure a swift and client centric resolution
• Regularly review and analyse client experience results to identify possible areas for improvement
• Seek, document and share feedback from client on service delivery
• Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
• Boost client stickiness

OTHER REQUIREMENTS

• Supports or acts as technical representative for team on cross functional projects
• Train new team members
• Supports development and implementation of technical parameters, policies and frameworks for others to work within