Account Manager at AMI Group of Companies

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jan, 26

Salary

0.0

Posted On

12 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Communication, Project Delivery, Negotiation, Analytical Skills, Compliance Knowledge, Systems Proficiency, Time Management, Stakeholder Management, Problem Solving, Creative Briefs, Document Control, Revenue Management, Customer Satisfaction, Risk Management, Multilingual Communication

Industry

Business Consulting and Services

Description

You will own a revenue-carrying portfolio spanning AMI’s 12 subsidiaries. That includes scoping client needs, proposing the right brand solution, orchestrating fulfillment with internal specialists (consultants, case officers, designers, engineers, attorneys, evaluators), and maintaining a clean audit trail. In Education/visa/immigration work you will coordinate document control, milestone tracking and expectations; in Travel you will manage itineraries and in-journey changes; in Design/Printing you will drive creative briefs and production; in Shopline you will steer storefront launches; in Insurance/Financial you will align cover or product fit; in Shipping/Engineering you will plan timelines and hand-offs; and with Attorneys you will channel queries appropriately without giving regulated advice. You’ll keep CSAT high, explain payments/refund policies clearly, meet commercial targets, and protect client data (GDPR/POPIA) throughout. Requirements Bachelor’s degree (or equivalent experience) in business, hospitality, international relations, supply chain, or related field; 3–5+ years in client-facing account management within one or more AMI verticals. Demonstrated success meeting commercial targets (revenue/retention/CSAT) while maintaining audit-ready documentation and process discipline. Advanced written and spoken English; clear, empathetic client communication across WhatsApp, email, phone and the client portal; additional languages (e.g., Arabic, Hindi/Urdu, Filipino, Bengali, French) are an advantage. Time-zone agility and rota flexibility to support 24/7 operations; reliable handovers and collaboration with global teams. Strong systems proficiency: CRM and ticketing tools, document control, and spreadsheet literacy; ability to structure quotes, payments schedules and explain refund terms precisely. Risk and compliance judgment: working knowledge of GDPR/POPIA, local consumer law and partner T&Cs; knows when to escalate regulated matters and never provides unauthorized immigration/visa advice. Project delivery within at least two service contexts (e.g., travel bookings, admissions/visa workflows, e-commerce/design/printing, shipping/logistics, engineering timelines), with the ability to learn new verticals quickly. Supplier and stakeholder management: confident negotiation with airlines/hotels, universities, logistics partners, insurers/financial institutions, and legal partners; calm de-escalation and complaint handling. Analytical and commercial acumen: margin maths, pipeline forecasting, KPI tracking and variance analysis; evidence-based recommendations that balance client value and profitability. High ethical standards and confidentiality; resilient under pressure, high ownership mindset, and consistent follow-through on commitments. Benefits Competitive base salary plus transparent performance-linked commission/OTE (localised by market). Remote/hybrid flexibility, structured rotas for 24/7 coverage, and predictable time-off planning. Medical cover/allowance and paid leave aligned to local norms. Training & certifications (e.g., IATA, customer success, data protection, sector onboarding across subsidiaries). Staff travel discounts (where permitted) and concessions on AMI services (education/visa, evaluation, design/printing, etc.).

Responsibilities

You will manage a revenue-carrying portfolio across AMI’s subsidiaries, addressing client needs and coordinating fulfillment with internal specialists. Your role includes maintaining high customer satisfaction, managing payments and refunds, and ensuring compliance with data protection regulations.