Account Manager and Retention Specialist at Flotilla Partners

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Retention, Account Management, Customer Engagement, Objection Handling, Relationship Building, Active Listening, Negotiation, Time Management, Data-Driven Decision Making, Emotional Intelligence, Attention To Detail, CRM Experience, Upsell, Cross-Sell, Problem Resolution, Customer Service

Industry

Facilities Services

Description

FilterPure of Tampa is looking for Retention Specialist! About the Role We are seeking a motivated and customer-focused Account Manager / Retention Specialist to join our growing team in Tampa. This role is responsible for reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships. You will proactively engage with existing customers, resolve issues, and identify opportunities to retain, renew, and grow accounts. If you are persuasive, analytical, solution-oriented, and confident handling objections — this is a strong growth opportunity. What You’ll DoCustomer Retention & Engagement Proactively engage existing customers to prevent cancellations Handle inbound and outbound retention calls, emails, and messages Identify customer concerns and present effective solutions Build long-term relationships that increase loyalty and satisfaction Account Management Manage assigned accounts and retention pipeline Present retention offers, incentives, and alternative solutions Identify upsell and cross-sell opportunities when appropriate Problem Resolution Address complaints and escalations professionally and empathetically Collaborate with Sales, Operations, Billing, and Support teams Handle customer returns when necessary Advocate for customers while aligning with company policies Data & Reporting Track retention activity and outcomes in CRM Monitor churn trends and report insights Meet or exceed retention, renewal, and revenue goals Maintain accurate customer records What Success Looks Like Strong customer retention rate Reduced churn rate High renewal percentage Revenue retained Upsell / cross-sell conversion Qualifications Required: 1–3+ years experience in retention, customer success, inside sales, or account management Strong communication skills (verbal & written) Proven objection-handling ability Customer-first mindset CRM experience Ability to manage multiple accounts and priorities Preferred: Experience in subscription-based or service-driven industries Background in renewals or account management Familiarity with churn analysis and retention strategies Skills We Value Relationship building Active listening Negotiation & objection handling Time management Data-driven decision making Emotional intelligence Attention to detail What We Offer Competitive base pay + performance incentives PTO after 90 days Supportive, team-oriented work environment Long-term growth opportunity This job is on site - Not Remote or Hybrid Must have experience in Customer Service Must be able to work a CRM Competitive Hourly Rate No Weekends Opportunity for advancement

Responsibilities

This role focuses on reducing customer churn, increasing customer lifetime value, and strengthening long-term customer relationships by proactively engaging existing customers to prevent cancellations. Responsibilities also include managing assigned accounts, presenting retention offers, resolving complaints, and tracking retention activity in the CRM.