THE COMPANY

Neylons is a Facility Management Company providing services all over Ireland. Our growing company prides itself on training and development available to all staff. We offer flexibility, career progression and a competitive start rate.
Job Title: Account Manager
Location: Dublin, Ireland - mobile to attend different sites
Working Pattern: Monday to Friday, Full-time

QUALIFICATIONS AND EXPERIENCE PREFERRED

Experience in Facilities Management in delivering hard and soft services.
7+ years in a Senior Account Management position with experience managing Senior Management Teams within the facilities industry.
Experience in CAFM systems.
Experience in managing KPIs and client interactions.
A qualification (HND/Degree) in a relevant discipline or suitable qualification in a business or technical field.
Member of the BIFM/IWFM

OVERALL PURPOSE OF THE JOB

Oversee and support the management team in operating several contracts in the Dublin area. A multifaceted role that holds strategic responsibility to ensure the smooth and efficient running of the facilities in the capacity of a Senior Manager.

MAIN DUTIES AND RESPONSIBILITIES

1. To deliver agreed levels of Customer Service
   Acting as the main point of contract/escalation for Client liaison.
   Working closely with the localised teams to support them to carry out the roles in line with SLA.
   Manage client relationships.
   Responsible for Reporting to the Client with the presentation of Monthly Operational Reviews and quarterly and Annual reviews.
   Ensure the agreed-upon SLAs are understood and monitored regularly.
   Ensure KPI’s understood are understood, agreed, and achieved continuously.
   Assist in developing the team and ensure relevant training is in place.
   Implement a communication schedule for the Client.
   Ensure accurate reporting is issued to the Client as per contract.
   Provide clear and decisive direction and take appropriate action to resolve potential off-target performance.
   Assistance with the coordination of VIP visits and events as they arise.
   Report and monitor budget
   Manage services provided by approved/preferred vendors
   Ensure that the relevant health and safety measures are adhered to.
   Carry out performance reviews on staff and organise training where required.
   Quality Management - development and implementation of the company Policies and Procedures.
   Complete regular audits to ensure compliance with quality and expected operational standards.
   Implementation of / development of ideas/initiatives.
   Ensure Environmental, Health and Safety guidelines are met and maintained and the
   approved safe work system (including Permit to Works) are adhered to.
   Ensuring Maintenance Programs are implemented and carried out.
2. Finance/Budget Management - to establish and maintain the Annual Facilities Management Budget
   Budget established annually and managed to report on financials month to month.
   Financial Processes in place - the Contract carries out PO/invoices/variations.
   Ensure financial reports and invoices are submitted in agreement with SLA.
   Remain cash flow neutral and report any overspends.
   Key Performance Indicators (KPIs) in line with budget forecasts and appropriate reporting to be achieved.
   Present Operational Reviews to the Client monthly, quarterly, and annually.
3. To manage Resources Effectively
   Support and manage local teams in executing their roles and responsibilities.
   Implement and maintain a Training plan that should be continuously monitored and identify training needs for the management team.
   Implementing a succession plan for staff.
   Carry out staff Performance Appraisals.
   Manage underperformance, taking necessary steps to improve.
   Identify and provide resources to enable all staff to undertake their roles.
   Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple contracts.
   Identify and present growth and continuous improvement opportunities and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
   Perform routine billing of project works.
   Manage Time and Attendance records, manage and sign off on Annual leave requests, manage sick leave and staff queries.
   Manage staff training through Human Focus.
   Ability to work under pressure to tight deadlines.
   Must demonstrate a flexible approach to work.
4. Ensure compliance with EH&S legislation in line with Policy
   Ensure the EH&S Policy and Procedure established for the site are current and updated.
   Ensure All staff receiving H&S training apply this to their roles.
   Knows and consistently complies with company Health, Safety & Quality policies and procedures.
   Ensure any accidental and willful damage is recorded and reported promptly.
   Obtain the necessary EH&S reports from the EH&S Team, which are compiled and distributed monthly or as required.
5. Flexibility and Responsiveness
   Any additional requests/Support from the Line Manager
   Respond to emergencies outside regular working hours.
6. Other duties
   Other duties, responsibilities, and projects may be required to run the business efficiently.
   Travel may be required to other locations within Ireland.